Danish CS Travel Industry - Latvia / Remote BA1
Cross Border Talents
🌍 RemoteFull time
Support representative - German
Cross Border Talents· BPO_BLG3
About this role
Role Overview
Join a fast-paced customer support team assisting users with mobile service-related queries via phone and email. You'll handle account issues, explain service options, resolve billing questions, and identify sales opportunities. This is a great opportunity for someone with strong communication skills who enjoys problem-solving and helping people.
Key Responsibilities:
- Respond to customer inquiries via phone and email in a professional and timely manner
- Provide support on account management, billing issues, and service information
- Identify and recommend suitable products or service upgrades
- Accurately document all customer interactions in the system
- Meet performance and quality targets
- Maintain a high level of customer satisfaction
Proficiency in German (B2 – C1 level)
Prior experience in customer service or sales is a plus
Strong verbal and written communication skills
Ability to multitask and manage time effectively
Comfortable working with computers and customer management systems
Sales-oriented mindset and proactive attitude
Ability to work flexible shifts, including weekends
Competitive Salary
Performance Bonus
Sales Bonus
Additional Benefits:
- Food vouchers
- Multisport card
- Additional health insurance
Frequently Asked Questions
Is the salary disclosed for the Support representative - German position at Cross Border Talents?
The salary for this Support representative - German role at Cross Border Talents is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Support representative - German job at Cross Border Talents remote?
Yes, this Support representative - German position at Cross Border Talents is remote, with team members based in Bulgaria, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Is the Support representative - German role at Cross Border Talents full-time or part-time?
This is listed as a Full time position. It is posted as a Support representative - German role in the BPO_BLG3 department at Cross Border Talents.
Which team or department does the Support representative - German at Cross Border Talents belong to?
This Support representative - German position is part of the BPO_BLG3 department at Cross Border Talents. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Support representative - German position at Cross Border Talents?
Click the "Apply Now" button on this page. You will be redirected to Cross Border Talents's official application portal hosted on workable where you can submit your application directly.
When was the Support representative - German job at Cross Border Talents posted?
This Support representative - German position at Cross Border Talents was posted on Apr 2, 2025. Apply as soon as possible — early applications are often reviewed first.
Support representative - German
Cross Border Talents
You'll be redirected to Cross Border Talents's official application page on workable.