Customer Support Analyst (US Voice Process)
EVERSANA1
Full time
Swedish Customer Support for online streaming Platform - LIS2
Cross Border Talents· BPO_LIS2
About this role
Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon?
Our client is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.
You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.
RESPONSIBILITIES
- Answering queries from customers via phone, email and chat;
- Provide general and technical support;
- Identify, troubleshoot, document and categorize cases and possible bugs;
- Make well-balanced decisions and help resolve inquiries according to defined policies and procedures;
- Escalate complex problems according to defined procedures
- Preferred experience in customer service experience, preferably in contact center B2C and/or B2B environment, with live multi-channel customer support (phone, chat, email);
- Fluent in Swedish (C1) & English (B2);
- Strong analytical, problem solving and technical troubleshooting skills;
- Excellent interpersonal skills, able to be empathetic with colleagues and customers alike;
- Excellent professional writing skills and good typing speed.
- The pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
- Professional development and a clear career path
- Language Bonus + Yearly Bonus
- Private healthy insurance
- Training & development opportunities
- Competitive salary & relocation allowance*
- Relocation applicable only for international candidates joining us from abroad.
Employee Status : Full-Time Employee
Frequently Asked Questions
Is the salary disclosed for the Swedish Customer Support for online streaming Platform - LIS2 position at Cross Border Talents?
The salary for this Swedish Customer Support for online streaming Platform - LIS2 role at Cross Border Talents is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Swedish Customer Support for online streaming Platform - LIS2 position at Cross Border Talents located?
This Swedish Customer Support for online streaming Platform - LIS2 role at Cross Border Talents is based in Lisbon, Lisbon, Portugal. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Swedish Customer Support for online streaming Platform - LIS2 at Cross Border Talents belong to?
This Swedish Customer Support for online streaming Platform - LIS2 position is part of the BPO_LIS2 department at Cross Border Talents. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Swedish Customer Support for online streaming Platform - LIS2 position at Cross Border Talents?
Click the "Apply Now" button on this page. You will be redirected to Cross Border Talents's official application portal hosted on workable where you can submit your application directly.
When was the Swedish Customer Support for online streaming Platform - LIS2 job at Cross Border Talents posted?
This Swedish Customer Support for online streaming Platform - LIS2 position at Cross Border Talents was posted on Apr 5, 2023. Apply as soon as possible — early applications are often reviewed first.
Swedish Customer Support for online streaming Platform - LIS2
Cross Border Talents
You'll be redirected to Cross Border Talents's official application page on workable.