Technical Assistance Center Engineer

Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on! About Picus Picus Security, the leading security validation company, gives organizations a clear picture of their cyber risk based on business context. Picus transforms security practices by correlating, prioritizing, and validating exposures across siloed findings so teams can focus on critical gaps and high-impact fixes. With Picus, security teams can quickly take action with one-click mitigations to stop more threats with less effort. The Picus Security Validation Platform easily reaches across on-prem environments, hybrid clouds and endpoints coupled with Numi AI to provide exposure validation.  The pioneer of Breach and Attack Simulation, Picus delivers award-winning threat-centric technology that allows teams to pinpoint fixes worth pursuing, offering a 98% recommendation in Gartner Peer Review. About The Role The Picus Global Technical Assistance Center (TAC) team is looking for a Security Specialist who will be part of the TAC team delivering services to customers globally. In this role, you will enjoy challenging and innovative projects, and you will have the opportunity to develop your knowledge and skills in cybersecurity technologies.  At Picus, we do not just provide exciting work, we challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks, and fearless to bring our authentic selves to work.   We are looking for a talented TAC Support Engineer to join our team in India.  In this role you will support our customers by providing technical expertise to support their utilization of Picus solutions.  This includes technical support to the customer and/or products they engage with on the Picus platform. These engaging products can include any security device such as AV, Firewall, WAF, IPS, DLP, as well as products like SIEM, EDR, and XDR.    Furthermore, you will also be responsible for developing comprehensive technical support documentation aligned to the Picus Platform as well as driving product growth through testing and suggestions for optimization.     As a TAC Engineer at Picus you will become the ‘trusted advisor’ to our customers and will take a proactive approach to learn and understand their environment to provide the finest technical solutions to strengthen their cyber resilience.   This role requires working core hours of 6:30 AM to 3:30 PM (Indian Standard Time), Monday through Friday.