Technical Services Specialist
yahuagroup
Full Time
Technical Services Specialist
listentech· Tech/Apps
About this role
About the Role
The Technical Services Specialist is the frontline expert for Listen Technologies customers—fielding technical inquiries, diagnosing issues, and delivering exceptional support across pre- and post-sales touchpoints. This role works cross-functionally with Sales, Operations, Applications, and Product Management.
What You'll Do
- Answer technical calls, emails, and chats with a high standard of customer service
- Troubleshoot product and system issues, including hands-on equipment setup to replicate and resolve problems
- Support Sales with pre-sales guidance, product selection, and system design recommendations
- Create and maintain tech notes and application notes
- Log all interactions and follow-ups in the CRM
- Perform demo kit testing and QC checks
- Partner with the Applications Team on pre-release product testing
- Assist with QA testing to validate products against quality standards
- Collaborate with Product Management to share field feedback and improvement ideas
- Process RMAs and provide occasional on-site installation support (some domestic and international travel required)
What You Bring
- Technical background with strong troubleshooting and problem-solving skills
- Excellent customer service skills by phone and in person
- Computer networking experience preferred; QA/testing experience a plus
- Proficiency with Microsoft Office Suite
- Technical degree or equivalent work experience; high school diploma required
- Ability to work independently, manage competing priorities, and collaborate across teams
- Willingness to travel occasionally and perform the physical requirements of the role
Equal Opportunity Employer
Listen Technologies is committed to equal employment opportunity for all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other characteristic protected by law. We believe diverse teams build better products and foster a workplace where everyone belongs.
Frequently Asked Questions
Is the salary disclosed for the Technical Services Specialist position at listentech?
The salary for this Technical Services Specialist role at listentech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Services Specialist position at listentech located?
This Technical Services Specialist role at listentech is based in Bluffdale, Utah, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Services Specialist role at listentech full-time or part-time?
This is listed as a Full Time position. It is posted as a Technical Services Specialist role in the Tech/Apps department at listentech.
Which team or department does the Technical Services Specialist at listentech belong to?
This Technical Services Specialist position is part of the Tech/Apps department at listentech. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Services Specialist position at listentech?
Click the "Apply Now" button on this page. You will be redirected to listentech's official application portal hosted on bamboohr where you can submit your application directly.
When was the Technical Services Specialist job at listentech posted?
This Technical Services Specialist position at listentech was posted on May 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Services Specialist
listentech
You'll be redirected to listentech's official application page on bamboohr.