Technical Support Representative
granicus
🌍 RemoteFULL TIME💰 USD 15–16/yr
Technical Support Representative
Treantly· Treantly VA
About this role
Company Overview
We are seeking a reliable and tech-savvy Technical Support Representative to join our support team. The ideal candidate will handle general inquiries and provide first-level technical support to users through phone, chat, and email. This is a full-time role offering training on our internal platform, with opportunities to grow in a supportive and collaborative environment.
Key Responsibilities
- Respond to customer inquiries via phone, chat, and email in a timely and professional manner
- Provide basic technical support for software, user access, and general system navigation
- Create, update, and resolve support tickets using our ticketing system
- Escalate complex issues to appropriate internal teams when necessary
- Document all customer interactions and troubleshooting steps accurately
- Follow standard operating procedures and contribute to knowledge base updates
Qualifications
- General knowledge of PCs and software applications (Excel, Java, HTML knowledge is a plus)
- Prior experience in a technical support or customer service role preferred
- Familiarity with ticketing systems and tools (e.g., Zendesk, Freshdesk) is an asset
- Knowledge of FileZilla and FTP clients is a plus
- Strong written and verbal communication skills
Automotive background is an asset but not required
Ability to work independently and troubleshoot effectively
What we offer:
- Opportunities for growth and advancement
- Competitive compensation package, including Maxicare HMO
- Rate: $5 to $6 per hour
Work Hours:
- Full-time, Eastern Standard Time business hours, Remote
Frequently Asked Questions
Is the salary disclosed for the Technical Support Representative position at Treantly?
The salary for this Technical Support Representative role at Treantly is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Technical Support Representative job at Treantly remote?
Yes, this Technical Support Representative position at Treantly is remote, with team members based in Philippines, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Is the Technical Support Representative role at Treantly full-time or part-time?
This is listed as a Full time position. It is posted as a Technical Support Representative role in the Treantly VA department at Treantly.
Which team or department does the Technical Support Representative at Treantly belong to?
This Technical Support Representative position is part of the Treantly VA department at Treantly. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support Representative position at Treantly?
Click the "Apply Now" button on this page. You will be redirected to Treantly's official application portal hosted on workable where you can submit your application directly.
When was the Technical Support Representative job at Treantly posted?
This Technical Support Representative position at Treantly was posted on Mar 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support Representative
Treantly
You'll be redirected to Treantly's official application page on workable.