Telemetry Supervisor - Centralized Telemetry

WHO WE ARE & WHAT WE DO

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center 
• Primary Stroke Center 
• Level III Neonatal Intensive Care 
• Pediatric Intensive Care 
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle. 

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices. 

HOW YOU'LL MAKE AN IMPACT

Job Summary:

• Supervises the Centralized Telemetry Surveillance Center (CTSC).
• Oversees monitoring and interpreting cardiac telemetry rhythms accurately in a centralized location.
• Reports rhythm changes, arrhythmias, or poor signal issues to the appropriate nursing unit.
• Promotes professionalism, leading through example and encouraging a caring, helpful, responsive attitude to telemetry alarms, monitoring, and colleagues consistently.
• Supervises and establishes monitor technician functions and assesses employee performance.
• Oversees ongoing monitor technician education requirements and CTSC quality assurance initiatives.
• Attends meetings and participates in workgroups at the RN/Director Nursing Practice's direction.
• Coordinates efficient telemetry services and assists with telemetry justification review (as needed).
• Promotes a safe environment for patients and colleagues; performs all related job responsibilities safely.
• Maintains clinical and professional competency and certification(s).
• Oversees onboarding and precepting new monitor technicians.
• Orders supplies and manages inventory.
• Assists with other in-unit tasks as the RN/Director Nursing Practice directs.

Reports:

• RN [Registered Nurse]/Director Nursing Practice (job code (JC): 035001)

Supervises:

• Monitor Technician I (JC: 669506) and Monitor Technician II (061206)

WHAT YOU’LL NEED TO APPLY

Required Education:

• High school diploma or equivalent (e.g., certificate of high school equivalency).
• Successful completion of a cardiac arrhythmia interpretation program (including passing an in-depth arrythmia-specific test using caliper measurements and rhythm changes evaluation over time using full disclosure).

Preferred Education:

• Successful completion of an accredited paramedic or practical nursing program. 

Required Experience:

• Three (3) years of telemetry monitoring experience

Preferred Experience:

• Two (2) years of emergency medical services (EMS) paramedic field experience (including electrocardiogram (ECG/EKG) teaching experience), or two (2) years of EMS, emergency room (ER), or practical nursing experience (including telemetry). 
• Experience in a clinical or healthcare setting. 
• Leadership experience (e.g., coordinating staff scheduling, workflow, and multiple telemetry monitoring functions). 
• Electronic health records (EHR) experience.
• In depth knowledge of patient throughput processes. 
• General knowledge of performance improvement (PI) management and Lean techniques. 
• Understanding of telemetry monitoring systems. 
• Familiarity with supply ordering and inventory practices. 
• Strong personal computer (PC) skills; Microsoft 365 (i.e., Word, Flow, Forms, and Excel) proficiency. 
• Effective communication and team building skills. 
• Prioritization and time management skills. 
• Problem solving and analytical skills. 
• Ability to work across all management lines and with medical staff members to promote good inter-departmental relationships. 
• Detail oriented with a high degree of accuracy and accountability. 

Required Certification/License/Registry:

• American Heart Association (AHA) Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS) certifications.
• National Telemetry Certification (NTC) from the National Telemetry Association (NTA) within six (6) months post-hire.

Preferred Certification/License/Registry:

• Certified as a paramedic in accordance with Florida Statues (FS), Title XXIX (Public Health), Chapter 401 (Medical Telecommunications and Transportation), Part III (Medical Transportation Services) OR
• Licensed as a practical nurse (LPN) in accordance with FS, Title XXXII (Regulation of Professions and Occupations), Chapter 464 (Nursing), Part I (Nursing Practice Act). 
• NTC from the NTA at hire.

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Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.