Training and Quality Manager

Training & Quality Manager

Position Overview:

The Training & Quality Manager at DATAMARK, Inc. is responsible for ensuring that all training and quality standards meet project requirements and client expectations. This role leads the development, implementation, and management of training programs while also overseeing the quality assurance processes across back office operations. The Training & Quality Manager plays a crucial role in fostering a culture of continuous improvement and operational excellence within the organization.

As a leader, you will work collaboratively with cross-functional teams to align training initiatives with organizational goals and ensure that all quality metrics are met effectively.

Key Responsibilities:

• Develop and implement comprehensive training programs based on project specifications and client needs.
• Manage and oversee the quality assurance process to ensure alignment with industry standards and customer satisfaction.
• Lead continuous improvement initiatives using methodologies such as Six Sigma to enhance service delivery and operational excellence.
• Conduct regular assessments and audits of training effectiveness and quality control processes.
• Collaborate with department heads to identify training needs and facilitate workshops and training sessions.
• Establish and maintain effective communication with clients to assess their training and quality assurance needs.
• Mentor and lead the training and quality team, fostering a positive and productive work environment.

Qualifications:

• Education:
• Bachelor’s degree in Business Administration, Education, or a related field.
• Experience:
• 8+ years of relevant experience in training, quality assurance, or related fields, including at least 3 years in a managerial role.
• Certifications:
• Six Sigma certification (Green or Black Belt) preferred.
• Train-the-Trainer certification or equivalent experience in training and development.
• Skills:
• Strong knowledge of quality assurance methodologies and tools.
• Proficient in Microsoft Office and training software applications.
• Excellent facilitation, presentation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to build relationships and communicate effectively at all levels of the organization.
• Detail-oriented with exceptional organizational skills.

Work Environment:

• Office-based position with occasional travel for client meetings and training sessions.
• Flexible work hours may be required to accommodate training schedules.

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