Customer Support Analyst (US Voice Process)
EVERSANA1
Full time
Travel Advisor / Portuguese Customer Support - Porto - LIS6
Cross Border Talents· BPO_LIS6
About this role
Do you wish to live in the greatest bohemian city of Porto, while working in a multinational company surrounded by international environment and great music, food and wine?
Come check this out!
Your work:
Assist customers via multiple channels (email or phone) in an enthusiastic and professional manner.
Support customers in managing reservations, cancellations, and billing inquiries.
Attract potential customers by answering questions about car rental bookings and their different modalities, suggesting, and adding information about these services to meet customer needs.
Gather information from new customers and enter it into the platform.
Process and respond promptly to contact requests.
Contribute to creating a commitment to our client's brand.
- Fluent speaker of Portuguese (C1+) + Good knowledge of English (B2)
Availability to work in shifts
- Excellent communication skills combined with empathy and team spirit.
- Availability for rotating schedules.
- Love identifying customer needs and proposing quick solutions.
- Valid Work Permit from Portugal / Eu Id
- Competitive Salary
- Language Bonus
- Meal Allowance
- Career Progression Opportunities
- Wellness sessions
- Relocation Package
- Well-rounded Health and Life Insurance Packages
- Permanent contract
Frequently Asked Questions
Is the salary disclosed for the Travel Advisor / Portuguese Customer Support - Porto - LIS6 position at Cross Border Talents?
The salary for this Travel Advisor / Portuguese Customer Support - Porto - LIS6 role at Cross Border Talents is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Travel Advisor / Portuguese Customer Support - Porto - LIS6 position at Cross Border Talents located?
This Travel Advisor / Portuguese Customer Support - Porto - LIS6 role at Cross Border Talents is based in Porto, Porto District, Portugal. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Travel Advisor / Portuguese Customer Support - Porto - LIS6 role at Cross Border Talents full-time or part-time?
This is listed as a Full time position. It is posted as a Travel Advisor / Portuguese Customer Support - Porto - LIS6 role in the BPO_LIS6 department at Cross Border Talents.
Which team or department does the Travel Advisor / Portuguese Customer Support - Porto - LIS6 at Cross Border Talents belong to?
This Travel Advisor / Portuguese Customer Support - Porto - LIS6 position is part of the BPO_LIS6 department at Cross Border Talents. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Travel Advisor / Portuguese Customer Support - Porto - LIS6 position at Cross Border Talents?
Click the "Apply Now" button on this page. You will be redirected to Cross Border Talents's official application portal hosted on workable where you can submit your application directly.
When was the Travel Advisor / Portuguese Customer Support - Porto - LIS6 job at Cross Border Talents posted?
This Travel Advisor / Portuguese Customer Support - Porto - LIS6 position at Cross Border Talents was posted on Feb 6, 2025. Apply as soon as possible — early applications are often reviewed first.
Travel Advisor / Portuguese Customer Support - Porto - LIS6
Cross Border Talents
You'll be redirected to Cross Border Talents's official application page on workable.