UKG WFM Techno-Functional Consultant

JOB SUMMARY

We are seeking an experienced Senior to Manager-level UKG Workforce Management (WFM) Techno-Functional Consultant to join our growing practice. In this role, you will bridge the gap between business requirements and technical solutions, leading end-to-end UKG WFM implementations and optimizations for clients across diverse industries. You will serve as a trusted advisor, driving both strategic guidance and hands-on configuration, with a strong emphasis on system integrations.

JOB RESPONSIBILITIES

• Lead and deliver full-lifecycle UKG WFM implementations, upgrades, and post-go-live support engagements, owning both functional configuration and technical design
• Gather, analyze, and translate complex client business requirements into scalable WFM solutions covering timekeeping, scheduling, accruals, and attendance
• Design, develop, and maintain system integrations between UKG WFM and third-party platforms (HRIS, ERP, payroll) using REST/SOAP APIs or Dell Boomi
• Serve as a subject matter expert (SME) and escalation point for functional configuration issues, data mapping, and integration troubleshooting
• Collaborate with client stakeholders, project managers, and cross-functional teams to ensure on-time, on-budget delivery
• Mentor junior consultants, conduct peer reviews, and contribute to the development of internal delivery accelerators and best practices
• Support pre-sales activities including solution scoping, effort estimation, and client-facing presentations

QUALIFICATIONS

• 5+ years of hands-on experience implementing or supporting UKG Pro WFM (Dimensions) or UKG Ready / Workforce Central.
• Demonstrated techno-functional expertise across core WFM modules: Timekeeping, Advanced Scheduling, Accruals, Attestation, and Leave Management
• Proven experience with system integrations using one or more of the following:
• RESTful / SOAP API development and configuration
• Dell Boomi AtomSphere (design, deployment, and troubleshooting of integration processes)
• Proficiency in SQL, data analysis, and working with large workforce datasets
• Strong understanding of HR, payroll, and labor compliance processes
• Excellent client-facing communication skills with the ability to present to both technical and executive audiences
• Bachelor’s degree in information systems, Human Resources, Business, or a related field (or equivalent experience)

NICE TO HAVE

• UKG Pro WFM (Dimensions) certification(s)
• Experience with UKG People Analytics or reporting tools (Cognos, BI)
• Familiarity with Agile / Scrum delivery methodologies
• Exposure to workforce management in healthcare, manufacturing, or retail environments
• Experience with additional iPaaS platforms (MuleSoft, Workato, Azure Logic Apps)
• Prior experience in a consulting or professional services environment