User Operations Associate
walrusfi
🌍 RemoteFullTime
User Operations Associate
kumu· Operations
About this role
We’re looking for highly driven, people-oriented individuals to join our User Operations team. This role is at the frontlines of our community—working directly with users to understand behavior, build relationships, and identify opportunities to drive growth.
What you’ll do:
- Engage with users daily through in app hangouts, chats, or calls
- Conduct surveys and gather insights to understand user needs and behavior
- Build genuine relationships across a diverse user base
- Spot opportunities for growth, retention, and monetization
- Act as the voice of the user by sharing actionable insights with internal teams
What we’re looking for:
- Strong self-motivation and ownership mindset
- High level of empathy and ability to connect with people from all backgrounds
- Clear and logical communication skills (spoken and written, any language)
- Observant and proactive—able to identify patterns and opportunities on the ground
- Willingness to hustle and adapt in a fast-paced environment
Qualifications:
- At least 21 years old
- Open to fresh graduates or undergraduates with relevant experience
- Must have a personal smartphone and laptop
- Amenable to shifting schedules, including weekends and holidays
- Tech savvy. Familiarity with google workspace and the kumu app is a plus.
- Willing to report to our Makati office at least once per quarter
Why this role matters:
This role directly impacts how we grow. You’ll be closest to our users—helping us understand what works, what doesn’t, and where the next opportunity lies.
Frequently Asked Questions
Is the salary disclosed for the User Operations Associate position at kumu?
The salary for this User Operations Associate role at kumu is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the User Operations Associate job at kumu remote?
Yes, this User Operations Associate position at kumu is remote, with team members based in Makati, NCR, Philippines, Remote. You can work from home or anywhere in the supported regions.
Is the User Operations Associate role at kumu full-time or part-time?
This is listed as a Contractor position. It is posted as a User Operations Associate role in the Operations department at kumu.
Which team or department does the User Operations Associate at kumu belong to?
This User Operations Associate position is part of the Operations department at kumu. See the full job description for more information about the team structure and responsibilities.
How do I apply for the User Operations Associate position at kumu?
Click the "Apply Now" button on this page. You will be redirected to kumu's official application portal hosted on bamboohr where you can submit your application directly.
When was the User Operations Associate job at kumu posted?
This User Operations Associate position at kumu was posted on Mar 24, 2026. Apply as soon as possible — early applications are often reviewed first.
User Operations Associate
kumu
You'll be redirected to kumu's official application page on bamboohr.