Workforce Management Scheduler
Tatu City
Workforce Management Scheduler
tsys· Global Payments Process Centre Inc.
About this role
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for a Workforce Management Scheduler to join our ever evolving Workforce Management team and help shape the future of global commerce.
What you’ll own
Develop and manage optimized agent schedules and rosters based on demand forecasts, including handling time-off requests, training, and other scheduling exceptions.
Maintain accurate employee and scheduling data within WFM systems, ensuring reliable outputs and timely communication of schedule updates.
Produce short-term forecasts (intraday/daily) for volume, staffing, and performance, and analyze variances to improve accuracy.
Collaborate with Real-Time Analysts, Capacity Planners, and operations teams to optimize staffing, support execution, and enhance schedule efficiency.
Utilize Workforce Management (WFM) tools to perform scheduling, forecasting, reporting, and provide insights on agent utilization and performance.
What you’ll bring
At least 2+ years of experience as a Scheduler or Resource Planner in a Contact Center or BPO environment.
Advanced proficiency in Workforce Management (WFM) tools (e.g., Genesys, Verint, AWS, Talkdesk, NICE InContact) with hands-on experience in scheduling and short-term forecasting.
Strong skills in Microsoft Excel for data analysis, reporting, and performance tracking.
Proven ability to analyze short-term data (intraday, daily, weekly) and translate insights into effective staffing plans.
Highly analytical with a strong attention to detail and the ability to make data-driven decisions to optimize workforce efficiency.
It’s a bonus if you have
A degree in Business, Finance, Mathematics, Economics, or any related quantitative field
Effective communication skills, both written and verbal for coordinating with agents, managers, and WFM peers.
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.
Frequently Asked Questions
Is the salary disclosed for the Workforce Management Scheduler position at tsys?
The salary for this Workforce Management Scheduler role at tsys is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Workforce Management Scheduler position at tsys located?
This Workforce Management Scheduler role at tsys is based in QUEZON CITY, , PHILIPPINES. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Workforce Management Scheduler role at tsys full-time or part-time?
This is listed as a Full time position. It is posted as a Workforce Management Scheduler role in the Global Payments Process Centre Inc. department at tsys.
Which team or department does the Workforce Management Scheduler at tsys belong to?
This Workforce Management Scheduler position is part of the Global Payments Process Centre Inc. department at tsys. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Workforce Management Scheduler position at tsys?
Click the "Apply Now" button on this page. You will be redirected to tsys's official application portal hosted on workday where you can submit your application directly.
Workforce Management Scheduler
tsys
You'll be redirected to tsys's official application page on Workday.