Aftermarket Shop Manager & Installer

Overview

Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area.  Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we’ve been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler’s in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5’s catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.

Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it’s supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.

We’re launching a customer installation shop at our Cedar Hollow headquarters, with a specialized focus on trucks and off-road vehicles. This shop will serve as a dedicated space for customers to have aftermarket parts, purchased from our website, professionally installed. The Aftermarket Shop Manager & Installer will be the cornerstone of this operation, responsible for delivering an exceptional customer experience while managing all aspects of the shop.

Year 1 is going to be about:

• Perform installations of aftermarket parts purchased through our website.
• Manage day-to-day shop operations, including scheduling and customer interactions.
• Ensure a clean, organized, and safe work environment; report maintenance needs promptly.
• Communicate with customer to ensure all required parts have been ordered.
• Serve as the primary point of contact for customers during their visit.
• Coordinate with internal teams to receive installation referrals from B2B sales.
• Provide feedback on process improvements to your manager for continuous optimization.
• Maintain accurate records of installations and customer interactions.

We can’t skip over some of the specific skills and experience we know are a “must” to be successful.  So, we need you to have:

• Poven experience in automotive aftermarket installations across a broad range of vehicles and parts categories (required).
• Strong business sense and customer service skills.
• Ability to work independently and manage all aspects of a shop.
• Familiarity with tools and equipment for part installations (specialty tools provided).
• ASE Certification Required

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