Operations Supervisor - Mandarin- KL (Social Media)
teleperformance
FULL TIME
AML Team Lead - KL
teleperformance· Client Operations
About this role
Qualifications
Minimum requirements:
- Bachelor’s degree or equivalent diploma
- Minimum 2-3 years of people management experience as TL.
- Must have BFSI, AML and KYC experience.
- Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable format.
- Must be able to spot trends and tendencies with data and drives team to look for insights.
- Strategic thinker with strong analytical and creative problem-solving skills
- Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution.
- Significant experience in a complex fast paced environment
- Passion for ensuring an excellent user experience
Responsibilities
Responsibilities:
- Provide mentorship, guidance, and career development to members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
- Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
- Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
- Set clear sales targets, both individual and team-based, and work towards achieving and exceeding these goals.
- Managing the day-to-day activities of the team.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Conducting quarterly performance reviews.
Frequently Asked Questions
Is the salary disclosed for the AML Team Lead - KL position at teleperformance?
The salary for this AML Team Lead - KL role at teleperformance is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the AML Team Lead - KL position at teleperformance located?
This AML Team Lead - KL role at teleperformance is based in MY. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the AML Team Lead - KL role at teleperformance full-time or part-time?
This is listed as a FULL TIME position. It is posted as a AML Team Lead - KL role in the Client Operations department at teleperformance.
Which team or department does the AML Team Lead - KL at teleperformance belong to?
This AML Team Lead - KL position is part of the Client Operations department at teleperformance. See the full job description for more information about the team structure and responsibilities.
How do I apply for the AML Team Lead - KL position at teleperformance?
Click the "Apply Now" button on this page. You will be redirected to teleperformance's official application portal hosted on icims where you can submit your application directly.
When was the AML Team Lead - KL job at teleperformance posted?
This AML Team Lead - KL position at teleperformance was posted on Sep 27, 2024. Apply as soon as possible — early applications are often reviewed first.
AML Team Lead - KL
teleperformance
You'll be redirected to teleperformance's official application page on icims.