Business Applications Lead

Overview

Location: Can be Hybrid OR Remote; Office located in Downtown Pittsburgh (free parking)

Job Type: Full time

Work Authorization: U.S. Citizen or Green Card

A.C.Coy is currently seeking candidates for a Business Applications Lead role. This individual will own the strategy, roadmap, and day-to-day operation of business applications, SaaS platforms, and operational systems.

Our ideal candidate will have strong experience managing a SaaS/business application portfolio, partnering with internal stakeholders, interfacing with software vendors, and supporting new system integrations.

This stable, growing company offers an attractive salary, along with a comprehensive benefits package, generous paid time off, company-paid holidays, and a 401K plan. Remote employees will work EST hours and travel to the Pittsburgh office occasionally. (with expenses paid)

Responsibilities

• Own the multi-year roadmap and strategy for the corporate SaaS application and business systems portfolio, balancing new capability, operational reliability, and technical debt
• Lead and mentor business systems analysts and administrators, setting standards for documentation, governance, and operational excellence
• Partner with executive and functional leadership across Finance, Operations, Sales, and Product to align platform investments with business priorities
• Analyze business processes and identify opportunities for system improvements, automation, and operational efficiencies
• Direct administration, configuration, and operational support of the corporate SaaS and business systems portfolio, including ERP, CRM, reporting, and operational tooling
• Partner with business stakeholders to gather requirements, evaluate needs, and recommend scalable technology solutions
• Own the lifecycle of core platforms such as, NetSuite (ERP), SiteTracker, and the enterprise data warehouse, along with supporting CRM, HRIS, and BI tools
• Collaborate with internal teams and vendors to implement enhancements, integrations, and new solutions
• Develop documentation, workflows, governance standards, and system best practices
• Monitor system performance, data integrity, user access, and platform health
• Assist with reporting, dashboards, analytics, and operational data management initiatives
• Lead vendor strategy across the portfolio: contract negotiations, renewals, performance management, escalations, and consolidation decisions
• Evaluate emerging technologies and AI-enabled tools, including platforms such as Claude, to improve workflows and productivity
• Support governance initiatives related to system administration, data management, and operational processes

Qualifications

Required:

• 7+ years of experience in business systems, SaaS administration, or enterprise applications
• A minimum of 2 years leading a team or owning a platform portfolio end-to-end
• Working knowledge of NetSuite (ERP)
• Experience gathering requirements, documenting business processes, and translating operational needs into technical solutions
• Experience working with vendors, third-party providers, or managed service partners
• Experience with data warehouse platforms, reporting systems, or business intelligence tools
• Hands-on systems administration experience with business-critical platforms
• Familiarity with governance, compliance, and operational process management
• Experience with project coordination or solution implementation initiatives

Preferred:

• Bachelor’s degree in Information Systems, Computer Science, Business Technology, or related discipline
• Experience with workflow automation, integrations, or API-driven platforms
• Preferred: hands-on experience applying AI-enabled tools (e.g., Claude) to automate reporting, documentation, or operational workflows
• Knowledge of telecommunications, infrastructure, or technology-focused business environments