Claims Service Representative I

Company Overview

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Job Summary

Provide administrative support for the Claims Enterprise.  Work with claims staff to manage various tasks and responsibilities. 

Work Location

This position offers a hybrid work schedule. Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events. The position can be based in West Bend, Madison or Appleton.

Responsibilities & Qualifications

Kickstart your career in insurance as a Claims Support Specialist, where you’ll play a key role in keeping the claims process running smoothly. In this entry-level opportunity, you’ll support adjusters with tasks like new loss intake, processing payments and forms, handling incoming calls, ordering records, and ensuring everything is accurate and compliant. You’ll also assist with data entry and reporting while serving as a helpful resource for both internal teams and customers.

We’re looking for someone organized, detail-oriented, and customer-focused, with about a year of data entry or administrative experience and comfort using basic Microsoft tools. If you’re a strong communicator who enjoys variety in your day and is eager to learn, this is a great opportunity to build foundational skills and grow within the organization.

What You Bring

• At least 1 year of data entry or administrative experience
• Strong attention to detail (you catch what others miss)
• Great communication and customer service skills
• Comfort with Microsoft Word & Excel
• Basic understanding of medical, legal, or insurance terms (a plus)
• A knack for staying organized and keeping things on track

What Sets You Up for Success

• High school diploma or equivalent
• A positive attitude and willingness to learn
• Confidence working in a fast-paced environment

Salary Statement

The salary range for this position is $42,000-$52,000.     The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate. 

Benefits

West Bend offers a comprehensive benefit plan including but not limited to:   

• Medical & Prescription Insurance  

• Health Savings Account  

• Dental Insurance  

• Vision Insurance  

• Short and Long Term Disability  

• Flexible Spending Accounts  

• Life and Accidental Death & Disability   

• Accident and Critical Illness Insurance  

• Employee Assistance Program  

• 401(k) Plan with Company Match  

• Pet Insurance  

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates 

• Bonus eligible based on performance  

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.