Operations Supervisor - Mandarin- KL (Social Media)
teleperformance
FULL TIME
Contact Center Manager - Mandarin
teleperformance· Client Operations
About this role
Overview
Job Description
If you have proven 1 year BPO Assistant Managerial experience, we have something for you!
Qualifications
Requirements: • Bachelor’s degree or equivalent diploma • Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity• Strategic thinker with strong analytical and problem-solving skills• 8+ years of experience in operations, preferably in BPO/ITES industry• 5+ years of people management experience, including managing team leaders, and a strong desire to develop team members• Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members• Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment• Excellent written and verbal communication skillsPreferred Requirements:• Having high cultural awareness of political and social situations is a plus! • Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment) • Build a positive relation with Client in order to create new business opportunities• Identify potential risks and opportunities of improvement in the process and suggest solutions
Responsibilities
Responsibilities: • Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development).• Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.• Provide exceptional people management, mentorship and career development to members of your team, including managers and Agents, achieve low attrition levels and high employee engagement.• Drive Operations teams to deliver continuous improvement and productivity/quality gains.• Flag and escalate business risks timely to the Client teams
Frequently Asked Questions
Is the salary disclosed for the Contact Center Manager - Mandarin position at teleperformance?
The salary for this Contact Center Manager - Mandarin role at teleperformance is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Contact Center Manager - Mandarin position at teleperformance located?
This Contact Center Manager - Mandarin role at teleperformance is based in MY. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Contact Center Manager - Mandarin role at teleperformance full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Contact Center Manager - Mandarin role in the Client Operations department at teleperformance.
Which team or department does the Contact Center Manager - Mandarin at teleperformance belong to?
This Contact Center Manager - Mandarin position is part of the Client Operations department at teleperformance. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Contact Center Manager - Mandarin position at teleperformance?
Click the "Apply Now" button on this page. You will be redirected to teleperformance's official application portal hosted on icims where you can submit your application directly.
When was the Contact Center Manager - Mandarin job at teleperformance posted?
This Contact Center Manager - Mandarin position at teleperformance was posted on May 24, 2024. Apply as soon as possible — early applications are often reviewed first.
Contact Center Manager - Mandarin
teleperformance
You'll be redirected to teleperformance's official application page on icims.