Customer Care Representative
casella
FULL TIME
Customer Care Representative
clarioclinical· US Biomedical Systems India Pvt Ltd.
About this role
Are you a problem solver? Do you like figuring out how things work and talking with others to share your knowledge? Would you like to work in an international team?
Clario, part of Thermo Fisher Scientific partners with the pharmaceutical industry to gather and organize clinical trial data, leading to quicker, more reliable trial outcomes. Our contribution to improving patients' lives motivates us every day!
Join our Bangalore team as a Customer Care Representative to provide world class customer service over the phone in support of clinical trials deployed at hundreds of clinical sites worldwide.
You will be part of a growing team in Bangalore, working directly with our clients and Clario colleagues across the globe - helping to bring new drugs to market, more quickly and more safely. See the impact you could have.
What we offer
Competitive compensation + shift allowances
Attractive benefits (security, flexibility, support and well-being)
Engaging employee programs
Technology for hybrid working and great onsite facilities
What you'll be doing
Receive phone calls or other communications from clients requesting assistance. Evaluate the situation and provide accurate resolution to the issue.
Document every customer interaction in a detailed and structured manner
Maintain and update our internal knowledge base and other sources
Handle re-supply and report requests in a timely and efficient manner
Assist clients with any technical problems with our equipment
Troubleshoot transmission or other equipment usage problems
Provide recommendations for service set-up, usage and troubleshooting
What we're looking for
Availability to work full time and shifts (rotations to occur every four weeks and are expected to include morning, evening, weekends, and/or holidays as assigned, premium pay will be provided to accommodate the rotating shift)
Must have excellent written and spoken English language skills.
Good capacity for teamwork
Ability to work independently and demonstrate initiative in resolving issues
Patience and Customer Service skills in difficult situations and the ability to defuse potentially stressful situations for Clario clients
Effective written and verbal communication skills; able to speak well and represent Clario in a professional manner
Working knowledge of MS Office tools
SQL experience, handling SQL queries and modification is ideal
At Clario, we put people first, always. We are united and driven by patients, committed to making a difference, and we are always looking for the best talent to help us transform lives. We value the contribution each of our people brings. It’s only through our people that we can continue to innovate technology that will shape the future of clinical trials.
Frequently Asked Questions
Is the salary disclosed for the Customer Care Representative position at clarioclinical?
The salary for this Customer Care Representative role at clarioclinical is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care Representative position at clarioclinical located?
This Customer Care Representative role at clarioclinical is based in Bangalore, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Representative role at clarioclinical full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Care Representative role in the US Biomedical Systems India Pvt Ltd. department at clarioclinical.
Which team or department does the Customer Care Representative at clarioclinical belong to?
This Customer Care Representative position is part of the US Biomedical Systems India Pvt Ltd. department at clarioclinical. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Representative position at clarioclinical?
Click the "Apply Now" button on this page. You will be redirected to clarioclinical's official application portal hosted on workday where you can submit your application directly.
Customer Care Representative
clarioclinical
You'll be redirected to clarioclinical's official application page on Workday.