Data Engineer III
globalexcel
OTHER
Customer Service Representative - Bilingual
globalexcel· Customer Service/Support
About this role
Job Description
Bilingual Customer Service Representative - Assistance Services $22.56/h
Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!
As a Bilingual Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.
What does your typical day look like?
- Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;
- Open the initial claim and refer the person to the most suitable healthcare providers;
- Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
- Record the interactions and transactions in the claims system and ensure a superior level of customer service.
What skills and experience are we looking for?
- College diploma or equivalent
- Experience in customer service, telecommunications and/or claims assistance
- Bilingual both verbally and in writing (English and French) another language will be considered an asset (the use of English is necessary to answer a large number of calls in English)
- Customer service oriented
- Ability to work with people in a fast-paced, team environment
- Good communication skills and highly professional
- Good computer skills (Microsoft Office, internet etc.)
We offer you
What does Global Excel offer you?
- Three weeks of vacation;
- An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
- A flexible and supportive work environment offering several benefits such as on-call doctors, an on-site Bistro, and much more;
- A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
- Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.
To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative - Bilingual position at globalexcel?
The salary for this Customer Service Representative - Bilingual role at globalexcel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative - Bilingual position at globalexcel located?
This Customer Service Representative - Bilingual role at globalexcel is based in Montréal, QC, CA, Sherbrooke, QC, CA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative - Bilingual role at globalexcel full-time or part-time?
This is listed as a OTHER position. It is posted as a Customer Service Representative - Bilingual role in the Customer Service/Support department at globalexcel.
Which team or department does the Customer Service Representative - Bilingual at globalexcel belong to?
This Customer Service Representative - Bilingual position is part of the Customer Service/Support department at globalexcel. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative - Bilingual position at globalexcel?
Click the "Apply Now" button on this page. You will be redirected to globalexcel's official application portal hosted on icims where you can submit your application directly.
When was the Customer Service Representative - Bilingual job at globalexcel posted?
This Customer Service Representative - Bilingual position at globalexcel was posted on Jun 11, 2024. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative - Bilingual
globalexcel
You'll be redirected to globalexcel's official application page on icims.