Front Office Intern

Overview

Citadines Metro Central offers spacious, modern apartments in the heart of Dubai, with 208 fully furnished units tailored for short and extended stays. Guests benefit from convenient amenities, including a gym, pool, café, and easy access to transport links, making Citadines Metro Central an oasis of calm amid the city. Operated by The Ascott Limited, it reflects the brand’s commitment to comfort and convenience. 

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Description

Citadines Metro Central is looking for a motivated Front Office Intern to support daily front desk operations and deliver excellent guest service. This internship provides hands-on exposure to hospitality operations and an opportunity to develop professional skills in a dynamic hotel environment. Key responsibilities include:

• Assist in welcoming guests in a warm, professional, and courteous manner in line with brand standards.

• Support the check-in and check-out process, ensuring accuracy and efficiency.

• Handle guest inquiries, requests, and basic complaints promptly, escalating when necessary.

• Answer and direct phone calls, emails, and other guest communications professionally.

• Assist with room allocations, key issuance, and maintaining accurate guest records in the PMS system.

• Coordinate with Housekeeping and Maintenance to ensure room readiness and guest satisfaction.

• Provide information about property facilities, services, and local attractions.

• Support daily cash handling procedures and basic billing processes.

• Maintain cleanliness and organization of the front desk and lobby area.

• Observe and learn standard operating procedures, service standards, and brand guidelines.

• Assist the Front Office team with administrative tasks and daily reports as required.

Desired Skill & Expertise

• Currently pursuing a diploma or degree in Hospitality Management, Tourism, or a related field.

• Strong interpersonal and communication skills (verbal and written).

• Customer-focused with a friendly and professional demeanor.

• Good organizational and multitasking abilities.

• Basic computer literacy (MS Office); familiarity with Property Management Systems is an advantage.

• Ability to work in a fast-paced environment and flexible shifts, including weekends and holidays.

• Attention to detail and a high level of accuracy.

• Positive attitude, willingness to learn, and strong team player mindset.

• Well-groomed appearance in line with hospitality standards.