Guest Relations
Millennium Hotel And Resorts UK
Guest Relations
willowvalleycommunities· Administrative/Clerical
About this role
Overview
🌟 Guest Relations Specialist (Part Time-Overnight Shift)
Willow Valley Communities | Guest Suites – Lancaster, PA
Are you passionate about creating memorable first impressions and delivering exceptional service? Join the Guest Suites team at Willow Valley Communities, where hospitality is more than a job—it’s an experience.
As a Guest Relations Specialist, you’ll be the welcoming face of our community—greeting guests, anticipating their needs, and ensuring every interaction reflects genuine warmth and professionalism. From check-in to check-out, you’ll help create a seamless, personalized experience that leaves a lasting impression.
📣 This is a permanent, year-round position-not seasonal
💼 Why Join Willow Valley Communities?
We believe in taking care of our team members—because you take such great care of our guests.
- 🎓 Tuition reimbursement & scholarship opportunities
- 💸 Weekly pay
- 🎉 Paid Time Off (including your birthday!)
- 🏋️♂️ Access to premium amenities such as our on-site gym and indoor swimming pool
- 👏 Team member events & recognition programs
- ➕ And so much more!
Starting Pay: $15/hour
✨ What You’ll Do
As part of our Guest Relations team, you will:
- Welcome guests with friendly, genuine hospitality upon arrival and departure
- Manage check-ins and check-outs while answering questions and providing support
- Assist guests with luggage, packages, and transportation support when needed
- Deliver personalized service to enhance each guest’s experience
- Act as a concierge—offering recommendations, directions, and reservations
- Answer calls professionally and direct inquiries appropriately
- Communicate effectively with team members using radios when needed
- Maintain a polished, professional presence at all times
- Process payments and reconcile daily reports
- Support business center and lobby upkeep
- Assist with guest use of amenities, including fitness spaces
- Follow safety, security, and emergency procedures
- Submit maintenance and IT requests as needed
✅ What You Bring
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Previous concierge or hospitality experience preferred
- Strong customer service skills and a passion for helping others
- Professional communication and problem-solving abilities
- Comfort with basic technology (Microsoft Office, etc.)
🕒 Schedule & Details
- Part-Time
- Overnight Shift:
- 12:00 AM – 8:00 AM every Friday
- 12:00 AM – 8:00 AM every other Saturday and Sunday
📍 Location:Guest Suites of Willow Valley Communities211 Willow Valley SquareLancaster, PA 17601
🌈 Be the Highlight of Someone’s Stay
If you thrive in a customer-focused environment and enjoy making people feel welcome, we’d love to meet you. Join a team where your kindness, attention to detail, and dedication truly make a difference.
👉 Apply today and start creating exceptional guest experiences with us!
Frequently Asked Questions
Is the salary disclosed for the Guest Relations position at willowvalleycommunities?
The salary for this Guest Relations role at willowvalleycommunities is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Relations position at willowvalleycommunities located?
This Guest Relations role at willowvalleycommunities is based in Lancaster, PA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Relations role at willowvalleycommunities full-time or part-time?
This is listed as a PART TIME position. It is posted as a Guest Relations role in the Administrative/Clerical department at willowvalleycommunities.
Which team or department does the Guest Relations at willowvalleycommunities belong to?
This Guest Relations position is part of the Administrative/Clerical department at willowvalleycommunities. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Relations position at willowvalleycommunities?
Click the "Apply Now" button on this page. You will be redirected to willowvalleycommunities's official application portal hosted on icims where you can submit your application directly.
When was the Guest Relations job at willowvalleycommunities posted?
This Guest Relations position at willowvalleycommunities was posted on May 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Relations
willowvalleycommunities
You'll be redirected to willowvalleycommunities's official application page on icims.