Service Crew (Delifrance)
Oue Restaurants Pte Ltd
Full time
Guest Relations Executive (Gilmore/Rempapa)
Oue Restaurants Pte Ltd· Gilmore & Damian D'Silva
About this role
- Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings.
- Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up.
- Answer calls, note down booking reservations, and update accordingly.
- Manage and operate POS systems, including all card and cash transactions.
- Assist in order-taking, recommend menu specialties, and upsell current and upcoming promotions.
- Check and ensure bills’ accuracy before printing it for guests.
- Balance cash floats at the start and end of each shift, maintaining financial integrity.
- Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition beforehand to guests
- Handle delivery platform apps and process orders promptly and effectively
- Set up tables and service areas according to SOP
- Assist to clear tables and dishes from the dining area and side stations.
- Attend to guest inquiries/feedback politely and professionally and arrange for supervisors to attend to guests where necessary.
- Assist in beverage preparation and support daily kitchen operations.
- Follow and ensure appropriate personal hygiene and sanitation procedures are met
- Any other duties as assigned by Management.
- High school diploma or equivalent
- Previous experience in customer service, call centre, or restaurant settings is preferred.
- Excellent communication skills; verbally and in writing.
- Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy.
- A team player to work collaboratively in a team environment
- Proficiency in POS systems and online booking systems
- Annual Leave, Family Care Leave & Paid Medical Leave
- Annual Wage Supplement
- Performance Bonus & Annual Salary Increment
- Group Medical, Hospitalisation & Dental Insurance
- Long Service Award
- Professional Growth & Development
- Education Assistance
- External Training Sponsorship
- Staff Discounts
- Staff Referral Scheme
- Staff Meals Provided
Frequently Asked Questions
Is the salary disclosed for the Guest Relations Executive (Gilmore/Rempapa) position at Oue Restaurants Pte Ltd?
The salary for this Guest Relations Executive (Gilmore/Rempapa) role at Oue Restaurants Pte Ltd is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Relations Executive (Gilmore/Rempapa) position at Oue Restaurants Pte Ltd located?
This Guest Relations Executive (Gilmore/Rempapa) role at Oue Restaurants Pte Ltd is based in Singapore, Singapore, Singapore. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Relations Executive (Gilmore/Rempapa) role at Oue Restaurants Pte Ltd full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Relations Executive (Gilmore/Rempapa) role in the Gilmore & Damian D'Silva department at Oue Restaurants Pte Ltd.
Which team or department does the Guest Relations Executive (Gilmore/Rempapa) at Oue Restaurants Pte Ltd belong to?
This Guest Relations Executive (Gilmore/Rempapa) position is part of the Gilmore & Damian D'Silva department at Oue Restaurants Pte Ltd. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Relations Executive (Gilmore/Rempapa) position at Oue Restaurants Pte Ltd?
Click the "Apply Now" button on this page. You will be redirected to Oue Restaurants Pte Ltd's official application portal hosted on workable where you can submit your application directly.
When was the Guest Relations Executive (Gilmore/Rempapa) job at Oue Restaurants Pte Ltd posted?
This Guest Relations Executive (Gilmore/Rempapa) position at Oue Restaurants Pte Ltd was posted on Apr 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Relations Executive (Gilmore/Rempapa)
Oue Restaurants Pte Ltd
You'll be redirected to Oue Restaurants Pte Ltd's official application page on workable.