Guest Relations Officer
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Full time
Guest Relations Officer
tfghospitality· Hotel_Front Office
About this role
Overview
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.
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As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.comÂ
Job Description
We are looking for a friendly and customer-focused Guest Relations Officer to join our hotel team. The successful candidate will be responsible for ensuring guests have a pleasant and memorable stay by providing excellent service, handling guest inquiries, and resolving concerns efficiently.
Key Responsibilities:
- Welcome guests and assist with their inquiries and requests.
- Ensure a high level of guest satisfaction throughout their stay.
- Handle guest feedback, complaints, and special requests professionally.
- Coordinate with other hotel departments to meet guest needs efficiently.
- Provide information about hotel facilities, services, and local attractions.
- Maintain good relationships with guests and create a welcoming atmosphere.
- Assist VIP guests and ensure personalized service when required.
- Follow hotel policies, procedures, and service standards.
- Maintain accurate guest records and reports when necessary.
Desired Skill & Expertise
- Previous experience in hospitality or customer service is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving and guest handling abilities.
- Professional appearance and positive attitude.
- Ability to work in a fast-paced environment.
- Good organizational and multitasking skills.
- Flexibility to work shifts, weekends, and holidays.
- Knowledge of hotel management systems is an advantage.
Frequently Asked Questions
Is the salary disclosed for the Guest Relations Officer position at tfghospitality?
The salary for this Guest Relations Officer role at tfghospitality is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Guest Relations Officer role at tfghospitality full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Guest Relations Officer role in the Hotel_Front Office department at tfghospitality.
Which team or department does the Guest Relations Officer at tfghospitality belong to?
This Guest Relations Officer position is part of the Hotel_Front Office department at tfghospitality. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Relations Officer position at tfghospitality?
Click the "Apply Now" button on this page. You will be redirected to tfghospitality's official application portal hosted on icims where you can submit your application directly.
When was the Guest Relations Officer job at tfghospitality posted?
This Guest Relations Officer position at tfghospitality was posted on May 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Relations Officer
tfghospitality
You'll be redirected to tfghospitality's official application page on icims.