Operations Supervisor - Mandarin- KL (Social Media)
teleperformance
FULL TIME
Intern - KL
teleperformance· Human Resources
About this role
Overview
We are seeking an enthusiastic and motivated Intern to join our team. This is an excellent opportunity for someone who is looking to gain hands-on experience in the BPO industry and contribute to meaningful projects, with possibility of a future full-time based on performance.
Qualifications
Requirements
- Strong written and verbal communication skills in English or Bahasa Indonesia language.
- Demonstrated analytical and problem-solving skills.
- Comfortable working in a fast-paced and ambiguous environment.
- Flexible to adapt to shifting schedules or workloads, especially during peak seasons.
- Previous internship or academic project related to customer service, content moderation, complaints handling, or compliance operations.
- Multilingual capabilities are a strong plus.
- Familiarity with customer complaint handling systems or CRM tools.
- Interest in e-commerce platforms, digital payments, or fintech ecosystems
Experience Gained During Internship:
• Exposure to real-world fintech operational processes and complaint handling mechanisms.• Practical experience in root cause analysis and cross-team collaboration.• Understanding of digital product localization and UI/UX recommendations based on user feedback.• Training in operational tools, QA processes, and escalation handling in a global tech company.
Responsibilities
Responsibilities
- Assist in BNPL competitor product research including process flow analysis, UI/UX comparison, and business insight gathering.
- Handle Buy Now Pay Later (BNPL) offline cases, focusing on customer queries related to account status, application progress, refund status, application errors, credit limit inquiries, and billing-related concerns.
- Help propose localized UI and interaction design improvements for TikTok’s financial products to match user expectations in local markets.
- Investigate and help resolve payment-related complaints such as payment failures, refunds, withdrawals, and binding issues.
- Work with cross-functional teams (product managers, engineers, risk ops) to identify and escalate systemic issues.
- Help categorize and analyze complaint tickets to identify trends and reduce inquiry volumes.
- Support in process documentation and recommendations for operational efficiency improvements.
- Participate in QA and SLA checks for complaint resolution workflows.
- Stay up to date and actively learn ByteDance product features, policy guidelines, and compliance requirements.
- Contribute to maintaining trust and safety standards by identifying and escalating risky or fraudulent behaviors.
Frequently Asked Questions
Is the salary disclosed for the Intern - KL position at teleperformance?
The salary for this Intern - KL role at teleperformance is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Intern - KL position at teleperformance located?
This Intern - KL role at teleperformance is based in MY, Pulau Pinang-Georgetown, MY. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Intern - KL role at teleperformance full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Intern - KL role in the Human Resources department at teleperformance.
Which team or department does the Intern - KL at teleperformance belong to?
This Intern - KL position is part of the Human Resources department at teleperformance. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Intern - KL position at teleperformance?
Click the "Apply Now" button on this page. You will be redirected to teleperformance's official application portal hosted on icims where you can submit your application directly.
When was the Intern - KL job at teleperformance posted?
This Intern - KL position at teleperformance was posted on Jun 8, 2024. Apply as soon as possible — early applications are often reviewed first.
Intern - KL
teleperformance
You'll be redirected to teleperformance's official application page on icims.