IT Analyst (IT Support)

- Troubleshoot IT issues such as hardware, software, network, and peripherals through onsite/remote support. 

- Handle service requests from executives, including software installation, hardware setup, configuration, data transfer, and backup/restore. 

- Provide advice and alternative solutions to help executives use technology effectively, and introduce new tools or technologies to enhance productivity. 

- Coordinate within the organization, follow up, and liaise with relevant departments to resolve issues promptly. 

- Analyze and resolve problems, identify root causes, and implement improvements to prevent recurrence. 

- Manage assets, conduct inventory, and maintain records of executive assets under supervision. 

Qualifications: 

- Age 27-32 years, with 5-10 years of experience in IT Support/Executive Support. 

- Bachelor's degree in Computer Science, Information Technology, or related fields. 

- Knowledge of hardware including PCs, notebooks, smartphones, tablets, and major operating systems like Windows, macOS, iOS, and Android, along with maintenance skills. 

- Proficiency in using applications and tools such as O365, MFA, video conferencing, etc. 

- Basic understanding of network concepts including LAN, Wi-Fi, VPN, and troubleshooting connectivity issues. 

- Knowledge of data security and threat prevention, including antivirus software, data encryption, and skills in maintaining confidentiality and handling sensitive information carefully. 

- Ability to stay updated with changing technologies, learn new tools quickly, and adapt swiftly. 

- Willingness to work outside regular hours, including weekends and public holidays, as needed. 

- Good communication skills, capable of explaining technical issues and solutions in an easy-to-understand manner. 

- Service-minded, emotionally resilient, and able to work well in a team. 

- Ability to prioritize tasks, work under pressure, and meet deadlines. 

- Proficiency in English is a plus