Sales and Service Officer ประจำ AIS Shop & Serenade กรุงเทพฯและปริมณฑล
ais
Full time
IT Specialist (Service & Application Activity Management)
ais· MIMO Tech Company Limited
About this role
Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
We are looking for potential candidates who are eager to learn and grow to join our young talent team.
Job Posting Location
BangkokJob Summary
Responsible for coordinating and centralizing change control activities across BSS services, IT applications, and IT infrastructure platforms. Ensure all change processes are executed systematically, with proper risk management, monitoring, and performance reporting to support business continuity and system stability.Job Description
Key Responsibilities
- Coordinate and centralize all change control activities related to BSS services, IT applications, and Charging and Billing System (CBS)
- Control and oversee all operational activities across BSS, IT applications, and IT infrastructure platforms/servers
- Manage and ensure step-by-step execution of change activities in alignment with defined processes and procedures
- Develop and implement procedures for decision-making, fallback, and rollback scenarios to minimize service impact
- Monitor, track, and follow up on change activities and performance
- Prepare and deliver reports including performance reports, C/A (Corrective Action) analysis, CSA reports, QADT, and provide feedback to stakeholders and management
- Coordinate impact assessment across all related nodes and systems for each change activity
Qualifications
- Bachelor’s degree in Information Technology, Computer Science or related field
- At least 10 years of experience in IT operations, change management, or system support (BSS environment is a plus)
- Strong understanding of IT systems, infrastructure, and application support
- Experience in Charging and Billing System (CBS) will be an advantage
- Good analytical, problem-solving, and coordination skills
- Strong leadership and team management skills
- Ability to work under pressure and manage multiple tasks effectively
- Good communication skills in both Thai and English
Recruiter
Wanasiri Khamensang (วรรณศิริ เขม่นแสง)Frequently Asked Questions
Is the salary disclosed for the IT Specialist (Service & Application Activity Management) position at ais?
The salary for this IT Specialist (Service & Application Activity Management) role at ais is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Specialist (Service & Application Activity Management) position at ais located?
This IT Specialist (Service & Application Activity Management) role at ais is based in Bangkok. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Specialist (Service & Application Activity Management) role at ais full-time or part-time?
This is listed as a Full time position. It is posted as a IT Specialist (Service & Application Activity Management) role in the MIMO Tech Company Limited department at ais.
Which team or department does the IT Specialist (Service & Application Activity Management) at ais belong to?
This IT Specialist (Service & Application Activity Management) position is part of the MIMO Tech Company Limited department at ais. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Specialist (Service & Application Activity Management) position at ais?
Click the "Apply Now" button on this page. You will be redirected to ais's official application portal hosted on workday where you can submit your application directly.
IT Specialist (Service & Application Activity Management)
ais
You'll be redirected to ais's official application page on Workday.