IT Support & Systems Administrator

Company Description

As an electric cooperative, Hendricks Power is part of the nation's largest energy network which includes 1,000 electric cooperatives, public power districts, power supply generation and transmission cooperatives, statewide associations, regional trade and service associations, supply and manufacturing cooperatives, data processing cooperatives and employee credit unions. Electric cooperatives alone serve 32 million customers in 46 states, and cover more land mass than any of the nation's single electric utilities. Hendricks Power Cooperative celebrated its 65th anniversary in 2001. Formed in 1936, following the creation of Franklin D. Roosevelt's Rural Electrification Administration (REA), Hendricks Power Cooperative started with a small meeting of 12 people, farmers and rural residents, unable to convince the local utility, which was owned by investors, to build lines to serve them. They claimed it simply wasn't profitable to provide service to such sparsely-populated areas. The formal construction of these rural electric lines began the summer of 1937. On January 1, 1938, the first 122 miles of line was energized. Approximately 400 members received power to their homes and farms for the first time. The name Hendricks County Rural Electric Membership Corporation (REMC) was adopted, as the cooperative slowly grew. Today, Hendricks Power Cooperative serves over 35,000 members in Hendricks, Putnam, Morgan and Montgomery counties.

Job Description

Hendricks Power Cooperative is now accepting applications for an IT Support & Systems Administrator to join our technology team in Avon, Indiana. Hendricks Power is a rural electric cooperative distributing electric service to members across four counties in west-central Indiana.

Primary Responsibilities:

The IT Support & Systems Administrator plays an important role in supporting employees, maintaining technology systems and helping ensure reliable and secure operations across the Cooperative. This position provides day-to-day technical assistance, setup, troubleshooting and support for technology equipment and software across all departments; administers and secures cloud-based services and resources; maintains system documentation, technology inventory records and technical procedures; assists with disaster recovery and business continuity efforts; supports cybersecurity initiatives through monitoring, employee awareness and security best practices; and participates in technology upgrades, implementations and process improvements. This position requires occasional IT incident response after business hours.

Qualifications

Preferred candidates will possess the qualifications listed below.

Education & Experience

• Bachelor’s degree in Information Technology, Information Systems, Computer Science or related field.
• 3+ years of experience providing PC, network and end-user support.
• 3+ years of experience administering Windows Server and Active Directory environments.
• Experience supporting Microsoft 365 environments, including Exchange, Intune and Entra.
• Familiarity with cybersecurity tools, monitoring or security best practices preferred.
• Demonstrated experience delivering positive customer service and technical support.

Personal & Position Qualifications

• Ability to clearly communicate technical information.  
• Strong troubleshooting, decision-making and problem-solving skills.
• Demonstrated professionalism and strong work ethic.
• Self-motivated with the ability to work both independently and collaboratively in a team environment.
• Ability to occasionally push, pull, lift, carry, move up to 30 pounds.
• Demonstrated ability to handle confidential information with discretion and integrity
• Advanced proficiency and acumen with technology hardware and software.

Additional Information

The ideal candidate enjoys problem solving, providing excellent customer service and working with a variety of technologies including cloud systems, end-user devices and cybersecurity tools. Standard office hours are 7:30am – 4:30pm Monday through Friday.

Interested and potentially qualified applicants apply at:

https://careers.smartrecruiters.com/WabashValleyPowerAlliance/hendricks-power. No phone calls please. If you have any questions, please email humanresources@hendrickspower.com.

All your information will be kept confidential according to EEO guidelines.