Customer Service

Who we are

Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada.

Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com.

The opportunity

We are seeking customer service professionals who are passionate about delivering excellent service and building strong customer relationships. Our roles in Customer Service are ideal for individuals who thrive in a fast-paced, customer-focused environment and enjoy resolving customer issues while supporting day-to-day account activities.

In customer service you will play an important part in managing the end-to-end order lifecycle and supporting customers by providing accurate information, resolving inquiries, and ensuring a positive and consistent experience. You will also develop your product knowledge and contribute to a team that values collaboration, accountability, and service excellence.

The role

• Build strong relationships by understanding customer needs, expectations, and ordering patterns.
• Provide clear guidance on products, pricing, availability, and ordering options.
• Ensure that orders are entered accurately and aligned with customer requirements from inception.
• Proactively identify and resolve discrepancies before order processing.
• Manage orders through internal systems to ensure timely and accurate processing.
• Coordinate closely with supply chain, logistics, and distribution teams to meet customer delivery expectations.
• Anticipate potential delays and communicate proactively with customers to manage expectations.
• Ensure that invoices are accurate, timely, and aligned with agreed pricing and terms.
• Resolve issues promptly and professionally, ensuring minimal disruption to the customer.
• Follow up to ensure customer satisfaction and identify opportunities for improvement.
• Identify recurring issues and recommend process improvements to enhance the customer experience.

The requirements

• A Bachelor’s degree in Management, Business or a related field, or equivalent experience.
• At least three (3) years of experience in customer service or an account support environment.
• Strong communication and interpersonal skills.
• Ability to resolve customer issues in a professional and timely manner.
• Strong problem-solving and attention to detail skills.
• Ability to multitask and manage competing priorities.
• Experience using multiple computer applications, including MS Office Suite.
• Ability to learn and understand product details and specifications.

What's in it for you

• Join a publicly traded company dual-listed on NYSE and TSX with great potential
• Be part of a workplace where meaningful connections and teamwork are celebrated
• From local to international, be ready to work alongside a diverse group of colleagues
• Benefit from mentorship and continuous development opportunities
• Take advantage of our attractive benefits packages

We want to get to know you better! Please include your transferrable skills and unique experience in your application to help us learn more about you.

We thank all applicants for their interest, however, only those selected for interviews will be contacted.

Find your fit with us

We are committed to ensuring that everyone, across every background and identity, feels respected, supported, and able to thrive. Come as you are and #FindYourFit at Gildan. Tailor the future of your own career.