Customer Service Representative
ibex
FULL TIME
Vietnamese Bilingual Customer Service Representative - $8.50/Hour - Work at Home
About this role
Overview
Jumpstart Your Career with Ibex!
Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.
About the Role:
As a Bilingual Customer Service Agent, you will be responsible for assisting members with inquiries related to health insurance coverage, claims, benefits, and provider networks. You will provide support via phone, email, and chat while ensuring compliance with HIPAA regulations and company policies.
We’re looking for enthusiastic individuals with a can-do attitude. Even if you don’t meet every qualification, we encourage you to apply. We value potential as much as experience.
Responsibilities
What You’ll Do:
- Provide guidance on provider networks, referrals and pre-authorizations.
- Troubleshoot and resolve issues related to billing, payments and coverage.
- Ensure compliance with HIPAA regulations when handling sensitive member information.
- Collaborate with internal departments to resolve complex member concerns.
- Maintain accurate records of customer interactions and resolutions in CRM systems.
- Meet performance metrics such as response time, resolution rate and customer satisfaction scores.
- Stay updated on policies, state regulations and healthcare industry changes.
Qualifications
What We’re Looking For:
- Previous customer service experience, preferably in healthcare or insurance.
- Strong verbal and written communication skills in both English & Vietnamese
- Independent decision-making and problem-solving skills with the ability to remain calm under pressure.
- Ability to handle high call/chat/email volumes effectively.
- Proficiency in computer applications, including CRM and customer support platforms.
- Ability to work flexible shifts, including weekends and holidays.
Requirements:
- Must be 18 years or older
- High school diploma or equivalent
- Must be fluent in English
- Must be fluent in Vietnamese
Why Ibex?
- Paid training
- A culture that celebrates YOU
- Opportunities for growth and advancement
- A team that’s got your back
Frequently Asked Questions
Is the salary disclosed for the Vietnamese Bilingual Customer Service Representative - $8.50/Hour - Work at Home position at ibex?
The salary for this Vietnamese Bilingual Customer Service Representative - $8.50/Hour - Work at Home role at ibex is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Vietnamese Bilingual Customer Service Representative - $8.50/Hour - Work at Home position at ibex located?
This Vietnamese Bilingual Customer Service Representative - $8.50/Hour - Work at Home role at ibex is based in US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Vietnamese Bilingual Customer Service Representative - $8.50/Hour - Work at Home role at ibex full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Vietnamese Bilingual Customer Service Representative - $8.50/Hour - Work at Home role at ibex.
How do I apply for the Vietnamese Bilingual Customer Service Representative - $8.50/Hour - Work at Home position at ibex?
Click the "Apply Now" button on this page. You will be redirected to ibex's official application portal hosted on icims where you can submit your application directly.
When was the Vietnamese Bilingual Customer Service Representative - $8.50/Hour - Work at Home job at ibex posted?
This Vietnamese Bilingual Customer Service Representative - $8.50/Hour - Work at Home position at ibex was posted on Jun 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Vietnamese Bilingual Customer Service Representative - $8.50/Hour - Work at Home
ibex
You'll be redirected to ibex's official application page on icims.