IT Helpdesk Technician
atlas-aerospace
FULL TIME
IT Helpdesk Technician
atlas-aerospace· Information Technology
About this role
Overview
The IT Helpdesk Technician provides technical support and assistance to end-users regarding computer systems, hardware, software, and network-related issues. This role is responsible for troubleshooting problems, responding to service requests, and ensuring smooth daily operations of IT systems.
Responsibilities
Provide Tier 1 and Tier 2 technical support via phone, email, ticketing system, and in person.
Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals.
Support enterprise applications, including ERP, PLM, CAD, and engineering software tools.
Manage user accounts, permissions, and access controls in Active Directory and other systems.
Install, configure, and maintain Windows/macOS systems and approved aerospace software platforms.
Maintain and update IT documentation, knowledge base articles, and asset inventories.
Ensure compliance with aerospace cybersecurity standards (e.g., NIST, CMMC, ITAR where applicable).
Assist with system upgrades, patch management, and hardware deployments.
Escalate complex technical issues to senior IT staff or vendors as needed.
Qualifications
Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field (or equivalent experience).
3–5+ years of experience in helpdesk, system support, preferably in a manufacturing environment.
Proven experience in technical support or desktop support roles with a strong understanding of computer management and troubleshooting.
Familiarity with operating systems including Windows (Windows Server), macOS, and Linux environments.
Knowledge of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and network administration tools like Meraki.
Experience with Active Directory
Key Competencies
Strong analysis skills to diagnose hardware/software issues efficiently.
Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
Ability to work independently or as part of a team in a fast-paced environment.
Attention to detail and documentation discipline Commitment to security, compliance, and operational excellence
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The employee is occasionally required to stand, walk, reach with hands and arms, climb stairs or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds.
Frequently Asked Questions
Is the salary disclosed for the IT Helpdesk Technician position at atlas-aerospace?
The salary for this IT Helpdesk Technician role at atlas-aerospace is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Helpdesk Technician position at atlas-aerospace located?
This IT Helpdesk Technician role at atlas-aerospace is based in Wichita, KS, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Helpdesk Technician role at atlas-aerospace full-time or part-time?
This is listed as a FULL TIME position. It is posted as a IT Helpdesk Technician role in the Information Technology department at atlas-aerospace.
Which team or department does the IT Helpdesk Technician at atlas-aerospace belong to?
This IT Helpdesk Technician position is part of the Information Technology department at atlas-aerospace. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Helpdesk Technician position at atlas-aerospace?
Click the "Apply Now" button on this page. You will be redirected to atlas-aerospace's official application portal hosted on icims where you can submit your application directly.
When was the IT Helpdesk Technician job at atlas-aerospace posted?
This IT Helpdesk Technician position at atlas-aerospace was posted on Mar 24, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Helpdesk Technician
atlas-aerospace
You'll be redirected to atlas-aerospace's official application page on icims.