Sales Associate

Overview

KVH is seeking a Sales Associate who can deliver an outstanding in-store customer experience while driving sales and adoption of our satellite services. As Sales Associate, you will be responsible for overseeing day-to-day store operations, and ensuring customers have a seamless and informative activation experience.

Responsibilities

• Oversee store operations, including but not limited to, store opening, closing, and inventory management (Mon-Fri, 8am-5pm)• Deliver an exceptional customer experience through deep knowledge of KVH products and services • Build and implement strategies to grow store traffic, increase sales, and drive product activation• Monitor store performance through data and analytics, using findings to improve the customer experience and drive sales• Establish and manage operational procedures that support efficiency, safety, and adherence to company policies• Work cross-functionally with other KVH teams (Sales, Marketing, Tech Support, etc.) to maximize store performance & help launch our flagship store• Track store metrics, customer feedback, and operational challenges, reporting findings to leadership on a regular basis

Qualifications

• 2-4 years of experience in sales, store operations, or a related leadership role
• Bachelor’s degree in supply chain, business, engineering, or similar technical discipline
• Proven track record managing or launching retail stores, from operational setup through customer experience delivery
• Strong data-driven mindset, with the ability to analyze key performance indicators (KPIs) and drive improvements
• Exceptional customer service skills, with the ability to create a welcoming and engaging retail environment
• Strong organizational, communication, and problem-solving abilities
• Excellent written and verbal communication skills
• Experience in Maritime Industry a plus
• Spanish speaking preferred but not required
• Must be a US Citizen or permanent resident, KVH cannot sponsor at this time

KVH offers a full suite of benefits to include generous paid time off, tuition reimbursement, medical, dental, vision, life insurance, flexible/health spending account, employee stock purchase program, and retirement plan.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. All persons hired will be required to verify identity and eligibility to work in the United States (US Citizen or Permanent Resident) and to complete the required employment eligibility verification document form upon hire. KVH also conducts background checks and drug screening after acceptance of an offer.

Responsibilities

• Oversee store operations, including but not limited to, store opening, closing, and inventory management (Mon-Fri, 8am-5pm)
• Deliver an exceptional customer experience through deep knowledge of KVH products and services
• Build and implement strategies to grow store traffic, increase sales, and drive product activation
• Monitor store performance through data and analytics, using findings to improve the customer experience and drive sales
• Establish and manage operational procedures that support efficiency, safety, and adherence to company policies
• Work cross-functionally with other KVH teams (Sales, Marketing, Tech Support, etc.) to maximize store performance & help launch our flagship store
• Track store metrics, customer feedback, and operational challenges, reporting findings to leadership on a regular basis