Front office team member

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

At Hawkwell House, our team reflects Mercure’s spirit of heartfelt service and local discovery, offering a supportive workplace and a guest experience rooted in Oxford’s unique character.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

• Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service
• Willing to work morning or afternoon shifts according to the needs of the business
• Enroll our guests in Accor Loyalty Membership
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel
• Service focused personality is essential; experience is an asset
• Dealing with guest complaints following Mercure standards
• Great communication with all departments
• Making sure all important information is passed to the next shift and your colleagues
• Assure the task list has been done
• Being proactive in sorting-out problems
• Working with Opera or related systems is a plus
• Fluency in English

Qualifications

Your experience and skills include:

• Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service
• Take the initiative to add a personalized experience
• Dealing with payments (credit cards )
• Communicate with guests by email and on the phone
• Problem solving

Service focused personality is essential

Additional Information

Experience is an asset
Prior experience working with Opera or a related system
Additional languages are a plus

Your team and working environment:
The Hawkwell House team embodies Mercure’s welcoming and locally inspired culture, creating a warm, authentic environment where guests and colleagues feel at home. Our property blends charm, character, and genuine hospitality in everything we do.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

PERKS FOR YOU:

• Employee benefit card offering discounted rates at Accor worldwide
• Free and delicious meal breaks on duty
• Complimentary stays in the UK and North Ireland
• Friends & Family discounts
• 50% food discounts in our restaurants
• Pension Scheme
• Health Insurance
• Cycle-to-work scheme
• Staff Uniforms Provided
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

Candidates must have the right to work in the UK