Reservations Manager

Company Description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Job Description

Financial

• Identify optimal, cost effective use of the resources and educate the team on the same.
• Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
• Assist in the development of occupancy forecasts for the annual budget.

Operational

• Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
• Oversee and audit the standards and operations of the reservations department.
• Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
• Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations. Ensure calculative overbooking.
• Give discounts and corporate rates, as per the company’s policy.
• Supervise and delegate work to reservation associate
• Handle additional responsibilities as and when delegated by the Management.
• Ensure web site booking process is maintained up-to-date and functional.
• Create and maintain a 13 month rolling demand calendar.
• Analyse overall monthly hotel performance and provide summary report with recommendations to improve long term strategies.

Business plan /Analysis

• Plan & prepare forecasts on a timely basis for review.
• Plan & prepare monthly reports, forecasts and other relevant reports.
• Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget
• Responsible for best practice standards to include: competitor analysis; environmental scanning; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts
• Prepare outline for and support the annual revenue budget process.
• Daily pick-up analysis, strategy adjustments and reporting.
• Perform competitive benchmark studies and follow market trends.
• Create and develop pricing strategies in conjunction with the individuality of each hotel.
• Reduce the cost of distribution by finding new less expensive means of delivering business
• Ensure that all room’s statistics reports, Report of Operations, and any other related reports are accurate and consistent.
• Maintains daily communication with revenue management and front office.
• Capacity to read situation, understand environments and respond accordingly
• Able to develop relationships with 3rd parties and the hotel teams.
• Performs functions of the Reservations Sales Agent & Revenue Analyst when needed.
• Attends property Staff meetings, and other property specific meetings as requested by the Director of Revenue.
• Contribute to the development of the revenue plan.
• Ensures that property sales strategies are followed
• Maintain an organized and clean work area and hotel environment.
• Ensures that all revenue management related systems are maintained.
• Ensure that the team has been trained for all safety provisions.
• High level of motivation, determination and commitment.
• Sound ability and knowledge to develop standards of operations and strategic processes

Qualifications

• Bachelor’s Degree in Hotel Management or equivalent
• Minimum 6 years similar experience
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

Additional Information

• WHAT IS IN IT FOR YOU:
• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities