Guest Relations Manager
accorhotel
Full time
Guest Relations Manager
About this role
Company Description
At Mövenpick BDMS Wellness Resort Bangkok, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations.
All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets.
A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.
Job Description
- Support the Front Office Manager in overseeing daily Front Office operations
- Ensure exceptional guest experiences throughout the guest journey
- Build strong relationships with guests and ensure all loyalty members receive personalized recognition and care
- Handle guest feedback, service recovery, and VIP arrangements professionally and efficiently
- Monitor guest satisfaction scores and implement improvement initiatives
- Lead, coach, and motivate the Guest Relations and Front Office team
- Coordinate closely with all operational departments to ensure seamless guest experiences
- Maintain compliance with brand standards and service procedures
Qualifications
- Proven experience in Front Office or Guest Relations leadership within a premium hotel environment
- Strong passion for guest experience and luxury hospitality service
- Excellent communication, interpersonal, and problem-solving skills
- Ability to manage guest concerns with professionalism and care
- Able to read and write in Thai is essential
- Experience with loyalty program guest engagement is an advantage
Additional Information
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Frequently Asked Questions
Is the salary disclosed for the Guest Relations Manager position at accorhotel?
The salary for this Guest Relations Manager role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Relations Manager position at accorhotel located?
This Guest Relations Manager role at accorhotel is based in Mövenpick BDMS Wellness Resort Bangkok, Mövenpick BDMS Wellness Resort Bangkok, , Thailand, th. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Relations Manager role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Relations Manager role at accorhotel.
How do I apply for the Guest Relations Manager position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Relations Manager job at accorhotel posted?
This Guest Relations Manager position at accorhotel was posted on May 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Relations Manager
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.