Guest Service Agent
accorhotel
Full time
Guest Service Agent
About this role
Company Description
The AccorHotels Group values employees’ work and implication in the Group; every year a worldwide programme of employee recognition rewards and pays tribute to employees who have best represented the Group’s spirit and values, through their exemplary behaviour and actions. The Bernaches, AccorHotels’s symbol, are awarded to employees whose work, actions and commitment have embodied Respect, Innovation, Performance, Trust or the Spirit of conquest.
Employee recognition programmes exist in the different countries with various rewards adapted to the needs of the employees.
Job Description
About the Role:
The Guest Service Agent (Receptionist role) is the front liner under the general direction of the Front Office, and within the limits of the established hotel policies and procedures, who oversees and directs all aspects of the guest relation functions to achieve the highest possible guest satisfaction.
Duties and Responsibilities:
- To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
- To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other.
- To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
- To develop a close and harmonious working relationship with all hotel departments,
Qualifications
- Malaysian Citizen or have the right to work in Malaysia
- High School or diploma
- Passion for excellent service
- Excellent team player and great communication skills
- Must be fluent in written and spoken English, and additional languages will be a plus.
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Guest Service Agent position at accorhotel?
The salary for this Guest Service Agent role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Service Agent position at accorhotel located?
This Guest Service Agent role at accorhotel is based in Federal Territory of Kuala Lumpur, Kuala Lumpur, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, my. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Service Agent role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Service Agent role at accorhotel.
How do I apply for the Guest Service Agent position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Service Agent job at accorhotel posted?
This Guest Service Agent position at accorhotel was posted on May 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Service Agent
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.