Drain Tech Trainee

Who We Are

At Drain Masters, we are committed to delivering expert plumbing and drain solutions with professionalism, integrity, and a drive to make every experience a Win-Win-Win—for the customer, the technician, and the company. We believe the trades are noble work, and we’re proud to elevate the role of skilled technicians in our community.

Benefits

• Starting pay: $20/hour during training
• Opportunity for early advancement to performance pay + bonuses
• Paid weekly
• Company-paid ongoing training
• Tools and safety gear provided or reimbursed
• Company uniforms
• Career advancement pathways
• Participation in team events, bonuses, and incentive programs
• Access to mentorship and cross-training opportunities

Minimum Qualifications

• Valid Alaska Driver’s License (or ability to obtain)
• Ability to lift 50+ lbs. and work in crawlspaces, basements, and confined areas
• Reliable transportation to and from work during training period (if no vehicle assigned)
• Strong communication skills and a customer-first mindset
• Willingness to get dirty, learn quickly, and follow direction
• High school diploma or GED preferred, but not required

What This Role Entails

The Drain Tech Trainee is an entry-level position designed for individuals ready to learn the plumbing and drain service trade from the ground up. Trainees will work under the supervision of experienced technicians and department leads while developing technical, customer service, and communication skills. This position is a launchpad into a high-demand field and is ideal for someone eager to work with their hands, solve problems, and grow a meaningful career.

Reports To

• Drain Services Manager
• Field Supervisor (as assigned during training rotation)

Primary Responsibilities

• Assist in clearing, cleaning, and diagnosing residential sewer drain lines, as well as sinks, tubs, showers, toilets, and floor drains.
• Support and eventually operate drain cleaning equipment including hand augers, medium machines, jetters, and cameras (under supervision).
• Follow safety procedures at all times, including proper PPE use and equipment handling.
• Accurately complete forms, job notes, and customer-facing documentation using Service Titan and other software platforms.
• Maintain vehicle cleanliness and organization (assigned vehicle or team vehicle).
• Attend and participate in all assigned trainings, meetings, and performance reviews.
• Follow and internalize the Nexstar Service System, focusing on the steps of Prepare, Greet, Evaluate, Present, Execute, and Wrap Up.
• Maintain clear communication with dispatch, leadership, and team members.
• Uphold Drain Masters' core values in all interactions—with customers, teammates, and the public.

Training & Performance Tracking

• Participate in a structured 90-day training program including hands-on field training, classroom-style learning, and Nexstar/Service Titan onboarding.
• Training progress will be tracked through:
  • Completion of skill checklists
  • Soft skill observation
  • Customer satisfaction metrics (as applicable)
  • Supervisor and mentor evaluations
• Eligible for early graduation from training program based on demonstrated competence, consistency, and professionalism.

Technology & Tools

• Learn and adopt all assigned technology tools, including:
  • Service Titan (dispatching, job records, estimates, documentation)
  • Nexstar Network tools and templates
  • Microsoft Outlook, Teams, and Sharepoint.
    
• Maintain a willingness to learn and apply emerging technologies and best practices.

Customer Service & Professionalism

• Represent Drain Masters with courtesy, respect, and professionalism on every job.
• Demonstrate empathy, clarity, and confidence when communicating with customers.
• Dress and act in accordance with company standards at all times.
• Follow all communication guidelines and leave-behind materials as part of the service process.

Core Expectations:

Attendance

Show up on time, in uniform, and ready to work every scheduled shift. Notify leadership promptly if unable to attend.

Attitude

Demonstrate a learning mindset, openness to feedback, and a commitment to improvement.

Teamwork

Be dependable, respectful, and helpful to teammates, trainers, and office staff.

Communication

Use approved channels to provide updates, ask questions, and share challenges or progress.

Accountability

Own your performance and follow through on assigned tasks and training goals.

Core Values

Align behavior with company values: Integrity, Teamwork, Excellence, Growth, and Service.

Schedule & Work Conditions

• Full-time: up to 40+ hours/week
• On-call or weekend shifts may be required after training
• Work is performed in residential homes, outside, and in various weather conditions
• Some training may occur after hours or during early mornings