Finance Manager (Fixed Term Contract)
standardbankgroup
Full time
Specialist, Complaints
standardbankgroup· Standard job
About this role
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To specifically attend to client’s complaints on behalf of the company for the short - term insurance. To provide and facilitate informed, helpful, educative solutions to aggrieved clients to overturn their service experience journey from unsatisfactory to satisfactory and to provide long term solution to the business whilst acting as the custodians of Treating Customers Fairly (TCF). To help client via all platforms i.e., Call Centre, social media and other mandated platforms.
Qualifications
Type of Qualification: First Degree
Field of Study: Insurance Related Qualification
Experience Required
Insurance & Asset Management
3-4 years industry related experience for both short term/long term. Working experience in the position. Broad personal lines insurance experience
.
Additional Information
Behavioural Competencies:
- Articulating Information
- Challenging Ideas
- Providing Insights
- Showing Composure
- Taking Action
- Thinking Positively
- Upholding Standards
Technical Competencies:
- Call Reporting
- Compliance
- Customer Reception and Channeling
- Digital Analytics and Reporting
- Product and Services Knowledge
- Promote Good Governance, Risk & Control
- Risk Awareness
Frequently Asked Questions
Is the salary disclosed for the Specialist, Complaints position at standardbankgroup?
The salary for this Specialist, Complaints role at standardbankgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Specialist, Complaints position at standardbankgroup located?
This Specialist, Complaints role at standardbankgroup is based in GP, Roodepoort, Roodepoort, GP, South Africa, za. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Specialist, Complaints role at standardbankgroup full-time or part-time?
This is listed as a Full time position. It is posted as a Specialist, Complaints role in the Standard job department at standardbankgroup.
Which team or department does the Specialist, Complaints at standardbankgroup belong to?
This Specialist, Complaints position is part of the Standard job department at standardbankgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Specialist, Complaints position at standardbankgroup?
Click the "Apply Now" button on this page. You will be redirected to standardbankgroup's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Specialist, Complaints job at standardbankgroup posted?
This Specialist, Complaints position at standardbankgroup was posted on Jun 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Specialist, Complaints
standardbankgroup
You'll be redirected to standardbankgroup's official application page on SmartRecruiters.