Administrator, Operations, People & Culture

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To deliver efficient and compliant People & Culture operational services within the country by managing core processes, employee queries, and data integrity, while partnering with stakeholders to enhance employee experience. The role is responsible for driving continuous improvement through process optimisation, automation, and the effective implementation of P&C initiatives, ensuring high-quality service delivery and alignment with organisational and regulatory requirements.

Qualifications

Qualifications and Experience Required

• Bachelor’s degree in Human Resources, Business Administration, Accounting or related field
• Sound knowledge of People & Culture principles, policies, and practices
• Strong communication and interpersonal skills, with ability to collaborate across diverse teams
• Problem-solving mindset with practical decision-making ability
• Ability to think strategically while managing operational HR tasks
• High attention to detail with strong organisational and prioritisation skills

Essential Functions

• Provide expert advice on P&C policies, procedures, and best practices, ensuring full regulatory compliance.
• Partner with P&C Business Partners and Centres of Excellence to deliver aligned, effective, and compliant people solutions.
• Administer employee benefits and support the preparation and issuance of employment offers.
• Drive employee engagement by advising managers, addressing concerns, and resolving workplace issues and complaints.
• Manage onboarding, offboarding, and mobility processes, including documentation and coordination with relocation and immigration service providers.
• Handle employee queries related to payroll, benefits, and self-service systems, ensuring timely and effective resolution.
• Maintain data integrity, perform compliance checks, manage operational risks, and monitor case workflows in line with SLAs.
• Lead continuous improvement initiatives by analysing data, implementing P&C projects, and identifying automation opportunities across processes.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Documenting Facts
• Empowering Individuals
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Upholding Standards

Technical Competencies:

• Business Acumen (P&C)
• Business Administration Skills
• Compensation and Benefits
• Data Management (Administration)
• Employment Contracts
• Payroll Administration
• People & Culture Systems
• Records and Archive Management
• Stakeholder Management
• Written Communication