Video Teleconferencing (VTC) Support Specialist

Company Description

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always".

We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development.

Job Description

Link Solutions is seeking a Video Teleconferencing (VTC) Support Specialist to join our team at Adelphi, MD

• U.S. Citizen with an active DoW Top Secret Clearance
• Non-remote (relocation incentive available)

The Video Teleconferencing Support Specialist will be responsible for ensuring smooth and reliable video conferencing experiences for our organization. Join a team of dedicated professionals at an industry-leading organization, where you will have the opportunity to work on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional growth while supporting critical missions and operations. 

Job Responsibilities:

• Set up, configure, and maintain video teleconferencing systems and equipment.
• Provide real-time technical support for VTC sessions, resolving issues promptly.
• Troubleshoot hardware, software, and network connectivity problems.
• Manage and prioritize support tickets through IT ticketing systems.
• Conduct regular system checks and perform preventive maintenance.
• Train and assist users on VTC technologies and best practices.
• Collaborate with IT teams to optimize VTC infrastructure and performance.
• Document technical processes, solutions, and user guides.
• Stay updated on the latest VTC technologies and industry trends.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Qualifications

• U.S. Citizen with an active DoW Top Secret Clearance.
• Five (5+) years of experience supporting VTC requirements or an AA Degree with two (2+) years of experience in VTC support or related IT field.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
• Knowledge of video teleconferencing systems such as Microsoft Teams.
• Troubleshooting skills for hardware, software, and network issues.
• Proficiency in managing IT support ticketing systems.
• Solid understanding of network protocols and connectivity.
• Experience with audio/visual equipment setup and maintenance.

Preferred:

• Bachelor's degree in Information Technology, Computer Science, or Engineering.
• Relevant VTC certifications (e.g., Zoom Certified Professional, Cisco Certified Technician) 
• Outstanding customer service skills with the ability to explain technical concepts to non-technical users.
• Experience working in a Department of Defense (DoD) environment.
• A problem solver and troubleshooter who thrives in resolving complex problems.
• Strong self-starter requiring minimal supervision.
• Excellent communication skills (written and oral) and interpersonal skills.
• Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Salary Range: $43,000 - $72,000

Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories.

Additional Information

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement incentive, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.