Finishing Engineer (Projects)
shreevenkateshfilmspvtltd
Full time
Executive - Customer Service
About this role
Company Description
About Hoichoi:
We are an on-demand video streaming entertainment platform for Bengali's worldwide. With an array of exciting Content choices including Bengali Classics, Blockbusters, Documentaries, Short Films and Exclusive original web series we aim to be home to the best in Bengali entertainment.
Hoichoi is the digital vertical of SVF Entertainment - a leading Media and Entertainment company in East India, with 8 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music and New Media.
As we take on the next level of growth, we are on the lookout for passionate and talented people to join our team, committed to redefining online entertainment for Bengalis globally.
Job Description
Overview:
Being a “customer first” company, Customer Support division is critical to Hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for Hoichoi users at all times. This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about Bengali entertainment.
Job Role:
Responsibilities
1. Conversing with around 200 customers on calls on a regular basis
2. Understanding customer issues and help resolve the same
3. Check account status for customers
4. Inform customers of current promotions
5. Change a detractor to a promoter
6. Retention and new customer acquisition
7. Communicate any problems or issues to management for resolution
Qualifications
Who can apply
1. Can work in a rotational shift, dynamic environment
2. Are available for a 1-year contractual role
3. Can join on an immediate basis
4. Has a laptop
5. Are from Kolkata
6. Are available for an in-office full-time role
7. Are well conversant in English, Bangla, and Hindi
8. Have thorough knowledge about the Hoichoi platform
9. Eager to learn and help with the marketing and business development
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Executive - Customer Service position at shreevenkateshfilmspvtltd?
The salary for this Executive - Customer Service role at shreevenkateshfilmspvtltd is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Executive - Customer Service position at shreevenkateshfilmspvtltd located?
This Executive - Customer Service role at shreevenkateshfilmspvtltd is based in Kolkata, Kolkata, WEST BENGAL, India, WEST BENGAL, in. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Executive - Customer Service role at shreevenkateshfilmspvtltd full-time or part-time?
This is listed as a Contract position. It is posted as a Executive - Customer Service role at shreevenkateshfilmspvtltd.
How do I apply for the Executive - Customer Service position at shreevenkateshfilmspvtltd?
Click the "Apply Now" button on this page. You will be redirected to shreevenkateshfilmspvtltd's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Executive - Customer Service job at shreevenkateshfilmspvtltd posted?
This Executive - Customer Service position at shreevenkateshfilmspvtltd was posted on Dec 22, 2022. Apply as soon as possible — early applications are often reviewed first.
Executive - Customer Service
shreevenkateshfilmspvtltd
You'll be redirected to shreevenkateshfilmspvtltd's official application page on SmartRecruiters.