IT Helpdesk Engineer-Baghdad

Company Description

We harness ISP technology in a way that delivers both speed and reliability – consistently. As an Internet Services Provider licensed by ITPC MOC (Ministry of Communication) that has operated since 2009 we’ve built up a reputation that today, proudly proceeds us – boasting a growing client base of businesses whose existence relies upon the service that we provide

Job Description

•  Provision laptops installation, emails and domain configuration for new employees.
•  Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
•  Respond to queries either in person or over the phone.
•  Write training manuals.
•  Train computer users.
•  Maintain daily performance of computer systems.
•  Respond to email messages for customers seeking help.
•  Ask questions to determine nature of problem.
• .  Walk customer through problem-solving process.
•  Install, modify, and repair computer hardware and software.
•  Run diagnostic programs to resolve problems.
•  Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
•  Install computer peripherals for users.
•  Follow up with customers to ensure issue has been resolved.
•  Gain feedback from customers about computer usage.
•  Run reports to determine malfunctions that continue to occur.

Qualifications

•  Bachelor’s degree in ( Computer Engineering,Network Engineering, Software Engineering).
•  Arabic and English (Reading and Writing).
•  Microsoft Office (Excel, Word, PowerPoint, and Outlook).
• Minimum 2-years expertise in IT Field.

Additional Information

We would like to inform you that we would contact you within 30 days if your CV matched to job requirements.