About this role

Company Description

We harness ISP technology in a way that delivers both speed and reliability – consistently. As an Internet Services Provider licensed by ITPC MOC (Ministry of Communication) that has operated since 2009 we’ve built up a reputation that today, proudly proceeds us – boasting a growing client base of businesses whose existence relies upon the service that we provide

Job Description

  •  Provision laptops installation, emails and domain configuration for new employees.
  •  Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  •  Respond to queries either in person or over the phone.
  •  Write training manuals.
  •  Train computer users.
  •  Maintain daily performance of computer systems.
  •  Respond to email messages for customers seeking help.
  •  Ask questions to determine nature of problem.
  • .  Walk customer through problem-solving process.
  •  Install, modify, and repair computer hardware and software.
  •  Run diagnostic programs to resolve problems.
  •  Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  •  Install computer peripherals for users.
  •  Follow up with customers to ensure issue has been resolved.
  •  Gain feedback from customers about computer usage.
  •  Run reports to determine malfunctions that continue to occur.

Qualifications

  •  Bachelor’s degree in ( Computer Engineering,Network Engineering, Software Engineering).
  •  Arabic and English (Reading and Writing).
  •  Microsoft Office (Excel, Word, PowerPoint, and Outlook).
  • Minimum 2-years expertise in IT Field.

Additional Information

We would like to inform you that we would contact you within 30 days if your CV matched to job requirements.

Frequently Asked Questions

Is the salary disclosed for the IT Helpdesk Engineer-Baghdad position at awal1?
The salary for this IT Helpdesk Engineer-Baghdad role at awal1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Helpdesk Engineer-Baghdad position at awal1 located?
This IT Helpdesk Engineer-Baghdad role at awal1 is based in Baghdad, Baghdad Governorate, Baghdad, Baghdad Governorate, Iraq, iq. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Helpdesk Engineer-Baghdad role at awal1 full-time or part-time?
This is listed as a Full time position. It is posted as a IT Helpdesk Engineer-Baghdad role at awal1.
How do I apply for the IT Helpdesk Engineer-Baghdad position at awal1?
Click the "Apply Now" button on this page. You will be redirected to awal1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the IT Helpdesk Engineer-Baghdad job at awal1 posted?
This IT Helpdesk Engineer-Baghdad position at awal1 was posted on Dec 6, 2023. Apply as soon as possible — early applications are often reviewed first.
IT Helpdesk Engineer-Baghdad
awal1
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