Customer Care Executive
Rentokil Initial
Full time
CUSTOMER CARE EXECUTIVE
About this role
Company Description
Global Profilers is an HR outsourcing and recruitment firm in Africa, we are currently recruiting for our client, a smart solution provider company
Job Description
Customer Care Executive would have the following responsibilities:
- Attend to Customer’s Issues & resolve them in a timely & efficient manner
- Coordination with Support Teams and ensuring the customer's issues are resolved efficiently and effectively
- Raising, following up and closure of Trouble Tickets
- Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
- Follow up for Collections through timely reminders to Enterprise & Retail Customers
- Ensuring Collections of receivables are achieved as per the set targets
- Service & MTTR Improvement Plans
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Generate Sales Leads
Qualifications
- Graduate in science is preferable, any other discipline may also apply
- NYSC Certified
- Minimum of 1 - 3 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.
Fair Knowledge of Telecom Technologies:
- Internet Bandwidth & Leased Circuits
- Smart Solutions & Internet of Things (IoT)
- Internet Broadband
Soft Skills & Characteristics:
- Strong organizational skills
- Self-motivated and detail-oriented
- Quick to collaborate and coordinate with team members when necessary
- Prior experience working with the Telecommunication Customer Care Department
- Strong math and critical reasoning skills
- Customer Relationship Management
- Resourcefulness & Result-Oriented approach
- Customer-Oriented Approach
- Strong Oral & Written Communication
Additional Information
Salary
100,000 monthly
LOCATION
Jakande, Lekki, Lagos.
Note only candidates from the mentioned location and its environment would be considered for this role.
Frequently Asked Questions
Is the salary disclosed for the CUSTOMER CARE EXECUTIVE position at globalprofilers1?
The salary for this CUSTOMER CARE EXECUTIVE role at globalprofilers1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the CUSTOMER CARE EXECUTIVE position at globalprofilers1 located?
This CUSTOMER CARE EXECUTIVE role at globalprofilers1 is based in LA, Lekki/Ikate And Environs, Lekki/Ikate And Environs, LA, Nigeria, ng. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the CUSTOMER CARE EXECUTIVE role at globalprofilers1 full-time or part-time?
This is listed as a Full time position. It is posted as a CUSTOMER CARE EXECUTIVE role at globalprofilers1.
How do I apply for the CUSTOMER CARE EXECUTIVE position at globalprofilers1?
Click the "Apply Now" button on this page. You will be redirected to globalprofilers1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the CUSTOMER CARE EXECUTIVE job at globalprofilers1 posted?
This CUSTOMER CARE EXECUTIVE position at globalprofilers1 was posted on May 23, 2022. Apply as soon as possible — early applications are often reviewed first.
CUSTOMER CARE EXECUTIVE
globalprofilers1
You'll be redirected to globalprofilers1's official application page on SmartRecruiters.