Front Desk Agent
accorhotel
Full time
Front Desk Agent
About this role
Company Description
DIAMOND RESORTS™ OFFERS:
- Competitive Compensation
- Outstanding Benefits (Medical, Dental, 401K w/ Company Matching)
- Resort Privilege Program (eligibility for travel discounts)
- Industry Leading Training Program
- Real Opportunities for Growth!
Job Description
JOB SUMMARY
The Front Desk Agent is responsible for providing the highest level of guest satisfaction to members, owners and guests to ensure the continuous delivery of hospitality, professionalism, and consistency. The Front Desk Agent checks in and check outs guests, makes room reservations, and performs Front Desk related functions.
ESSENTIAL JOB FUNCTIONS
- Ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
- Ensure all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information).
- Check in/check out arriving/departing members, owners, and guests, makes room reservations, and performs Front Desk related functions.
- Follow through on member, owner, and guest requests and/or concerns in a timely manner.
- Verify member, owner, and guest information (i.e. for additional keys, telephone calls, and packages).
- Compute billing charges, collect payments and provide change.
- Post charges as received through other departments (i.e. fitness center, housekeeping, logo shop, and laundry).
- Answer the telephone with proper etiquette and transfer calls accordingly.
- Communicate with all internal departments including PBX, housekeeping, engineering, and security.
- Complete Front Desk Agent checklist daily.
- Reconcile end of the day shift report.
- Maintain necessary hard copies of paperwork of all daily operations and file.
- Complete special projects, stocking, list items to be ordered, and daily bucket checks.
Qualifications
EDUCATION
High School Diploma or equivalent.
Additional Information
Apply Today!
https://diamond.taleo.net/careersection/ex/jobdetail.ftl?job=SLR000042&lang=en&sns_id=mailto#.YYlbarhGt2c.mailto
Frequently Asked Questions
Is the salary disclosed for the Front Desk Agent position at diamondresorts?
The salary for this Front Desk Agent role at diamondresorts is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Front Desk Agent position at diamondresorts located?
This Front Desk Agent role at diamondresorts is based in AZ, Scottsdale, Scottsdale, AZ, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Front Desk Agent role at diamondresorts full-time or part-time?
This is listed as a Full time position. It is posted as a Front Desk Agent role at diamondresorts.
How do I apply for the Front Desk Agent position at diamondresorts?
Click the "Apply Now" button on this page. You will be redirected to diamondresorts's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Front Desk Agent job at diamondresorts posted?
This Front Desk Agent position at diamondresorts was posted on Nov 8, 2021. Apply as soon as possible — early applications are often reviewed first.
Front Desk Agent
diamondresorts
You'll be redirected to diamondresorts's official application page on SmartRecruiters.