Sr Business Analyst Servicenow HR
Spirit Omega Inc
Contract
Analyst / Business Analyst
About this role
Company Description
Techworkers has a long-established reputation for delivering strategic and revenue driving solutions for organizations. With a focused management team and expertise workforce, Techworkers can work with you to drive strategic initiatives which deliver transformation through innovation and provide solutions for your success.
Job Description
What You'll Do
The Service Entitlement team within the Cisco Customer Experience organization is seeking a strong, skilled Business Analyst to join a team that will handle Cisco Entitlement Exception Management (CEEM) escalations. In this capacity, you will be part of a small team of Analysts creating key communications to inform stakeholders of Cisco Customer and Partner service behaviors. You will be part of a team that ensures Cisco’s Customers and Partners are treated consistently and have the right level of service coverage to support their business needs.
- Create a customer account overview (closed loop metrics, customer services consumption overview, behavioral analysis) communication to Directors/VP’s of all escalated entitlement exceptions globally
- Utilize internal tools (Tableau, BI Dashboards) to assess Customer and Partner services consumption behaviors
- Work closely with the Service Entitlement and Service Compliance organizations on lead generation for non-compliant customers and partners
- Work through assigned case load in a timely manner, providing required updates to management
Qualifications
Minimum Qualifications/Desired Skills-PLACEHOLDERS
- BA/BS degree, and 8+ years’ experience in relevant field
- Proficiency in MS Office, Excel
- Proficiency in SQL, Tableau, Oracle BI a plus
- Proven track record of strong customer service/support experience
- Excellent written and verbal communication skills with various levels of the organization
- Have a six sigma type mentality and help drive ongoing process improvements to exception management
Max Pay Rate W2- $58.65/hour; Target $51.92
Max Pay Rate C2C- $66.35/hour; Target $58.65
Max Pay Rate C2C- $66.35/hour; Target $58.65
Additional Information
All your information will be kept confidential according to EEO guidelines.
Frequently Asked Questions
Is the salary disclosed for the Analyst / Business Analyst position at techworkers?
The salary for this Analyst / Business Analyst role at techworkers is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Analyst / Business Analyst position at techworkers located?
This Analyst / Business Analyst role at techworkers is based in North Carolina, RTP, RTP, North Carolina, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Analyst / Business Analyst role at techworkers full-time or part-time?
This is listed as a Contract position. It is posted as a Analyst / Business Analyst role at techworkers.
How do I apply for the Analyst / Business Analyst position at techworkers?
Click the "Apply Now" button on this page. You will be redirected to techworkers's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Analyst / Business Analyst job at techworkers posted?
This Analyst / Business Analyst position at techworkers was posted on Jun 14, 2019. Apply as soon as possible — early applications are often reviewed first.
Analyst / Business Analyst
techworkers
You'll be redirected to techworkers's official application page on SmartRecruiters.