Customer Service Administrator

Join one of the UK's fastest growing beauty tech businesses as an Inbound Customer Service Advisor. You'll be the first point of contact for our customers helping them get the most from world-class beauty technology across CurrentBody Skin, ZIIP Beauty, and Tria Laser.

What you’ll be doing:

A detail oriented role for someone who enjoys investigation and resolution. As an Admin Advisor, you'll handle the more complex backoffice queries that require system access, fraud awareness and careful case management.

• Investigate and resolve missing or failed payment queries.
• Manage courier disputes, claims, and tracking escalations liaising with SEKO, FedEx, and DHL as required.
• Review, flag, and action suspected fraudulent orders within the same business day.
• Handle chargebacks and payment disputes accurately and within SLA.
• Resolve Amazon queries routed via Dixa within the 24 hour SLA window.
• Maintain accurate records of all admin cases for audit purposes.
• Support other CS teams with admin heavy escalations requiring system access.

Skills, knowledge & expertise:

• A background or genuine interest in the beauty and skincare industry is highly desirable.
• Strong attention to detail accuracy is critical in this role.
• Comfortable working with back-office systems (order management, payment platforms).
• A methodical, investigative approach to problem-solving.
• Previous experience in an admin, operations, or CS back office role preferred.
• Ability to prioritise effectively and manage multiple open cases simultaneously.

Why work at The Beauty Tech Group:

At The Beauty Tech Group, we’re redefining the future of beauty by bringing cutting edge technology into homes around the world. Born from CurrentBody and now home to category leading brands including CurrentBody Skin, ZIIP Beauty, Tria Laser, and CurrentBody Skin: The Clinic, we innovate at pace to create transformative devices and skincare solutions used globally.

Our brands combine clinical credibility with consumer focused design, spanning LED, radio frequency, microcurrent, and laser technologies, and are trusted by customers in over 80 countries.

Working here means building your career in an environment where you’re empowered to develop deep expertise, take ownership of your impact and think big as part of a fast growing, ambitious business. We’re looking for exceptional people to join us at an exciting stage and help shape the next generation of beauty technology brands.

What is in it for me:

• Shift pattern: Monday, Tuesday, Thursday, Friday (office) 8-4:30, Wednesday work from home and 1 in 3 weekends 8-4:30 Saturday and Sunday with a scheduled rota day off for both days.
• 25 days holiday (increasing with service) + Holiday Buy scheme
• Auto enrolment pension scheme
• Work from home every Wednesday
• Free parking
• Staff discounts across CurrentBody Skin, ZIIP Beauty, and Tria Laser
• Cycle to Work, and EV/tech schemes
• Supported studies, employee Assistance Programme and enhanced family leave
• Social events, office brunches and career development opportunities 

Recruitment process:

1. Application reviewed by Talent Acquisition Team
2. Initial call with the Talent Acquisition Team
3. Video Interview with the Customer Service Manager
4. In person interview at the office (including short task)
5. Feedback

At The Beauty Tech Group we are committed to a diverse and inclusive workplace and welcome applications from all backgrounds.