Customer Service Specialist
Nuclera
Full time
Customer Service Specialist
chapal· Customer Success
About this role
Job Information
Division: Online
Age Bracket: 25-35 years
Position Available: 3
Shift Schedule: Mon-Sat 10:00 AM-7:00 PM
Area: Block 4, Clifton
Tejar is an unrivalled company running an online retail store to offer sustainable and everlasting consumer goods to those who want a massive improvement in their lifestyle. The store exudes a wide variety of products, with its baseline in electronics and touching the niche of beauty and fashion. Back-to-back product acquisitions from across the globe and huge model range of multitude products within an individual niche are some of the prominent reason why we have a reliable customer base. With innovation and customer experience as our paradigm of operations and services, we are a rapidly-growing entity looking to expand our optimal team of doers.
Role Overview
Tejar is looking for a customer success specialist who is passionate about customer experience and nurturing long-term customer relations. The individual must be able to manage large amounts of incoming calls to take payment information and other pertinent data such as addresses and phone numbers. He/She will be responsible for catering to the customers’ queries about products and the company’s policies regulating around the products. He/She must be competent and active enough to communicate with customers through various channels.
Disclaimer: This is not a sales target based job.
Job Responsibilities
- Cater to customers via chat support, emails, social media platform and calls with enthusiasm and active listening
- Meet customer success KPIs of response time, average handling time, and Customer Satisfaction (CSAT)
- Identify issues with customers, investigate queries, and report issues and/or suggest potential ideas to improve the customer lifecycle
- Work with team members to test and improve performance using the Customer Relationship Management software
Job Requirements
- Bachelor’s degree (any)
- Minimum of 3+ years of experience in customer support/service
- Proficiency in English and Urdu Languages
- Outstanding verbal and written communication skills
- Sound digital literacy and knowledge of CRMs, and MS Office
- Flexibility and adaptability to cater to multicultural customers
- Resilient to learn and adapt new approaches to improve customer experience
- Background in the e-commerce industry is preferable
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Frequently Asked Questions
Is the salary disclosed for the Customer Service Specialist position at chapal?
The salary for this Customer Service Specialist role at chapal is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Specialist position at chapal located?
This Customer Service Specialist role at chapal is based in Karachi 5, Sindh, Pakistan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Specialist role at chapal full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Service Specialist role in the Customer Success department at chapal.
Which team or department does the Customer Service Specialist at chapal belong to?
This Customer Service Specialist position is part of the Customer Success department at chapal. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Specialist position at chapal?
Click the "Apply Now" button on this page. You will be redirected to chapal's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Service Specialist job at chapal posted?
This Customer Service Specialist position at chapal was posted on Oct 21, 2023. Apply as soon as possible — early applications are often reviewed first.
Customer Service Specialist
chapal
You'll be redirected to chapal's official application page on bamboohr.