Field Service Engineer

Badger Meter - Where Every Drop Counts and So Do You

Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource.  For more than 120 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. 

Every employee at Badger Meter is an important part of our success. We are committed to building a workplace where we shape a more sustainable future, celebrate differences, empower voices, and encourage fresh ideas that drive innovation. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!

What You Will Contribute:

The Field Service Engineer will deliver both onsite and office-based customer support, carrying out installation, commissioning, calibration, troubleshooting and maintenance of Badger Meter Products and solutions while ensuring all tasks are completed in a timely and professional manner. This role is customer-facing and requires strong technical expertise, communication skills, and the ability to deliver high-quality service while representing the company in the field. 

Job Duties:

• Install, configure, and commission flow meters, water quality sensors, smart covers, network monitoring systems, leak detection solutions, and related software integrations.
• Implement and integrate devices using various industrial communication protocols.
• Handling of repairs and global RMA process
• Perform preventive and corrective maintenance on installed equipment.
• Conduct on-site calibration and verification in accordance with regional standards and project requirements.
• Maintain accurate service logs, calibration reports, and field documentation.
• Prepare sales and service quotations in collaboration with the commercial team.
• Support site surveys, technical evaluations, product demonstrations, and tender/project clarifications.
• Train channel partners, contractors, and end users on proper product operation, maintenance, and software usage.
• Conduct workshops across the region to strengthen customer capabilities and partner expertise.
• Develop training materials and customized technical documentation with support from product marketing and product management teams.
• Provide market insights and customer feedback to support ongoing product and service enhancements.
• Coordinate with internal departments to ensure timely closure of service tickets, tasks, and customer requests.
• Remain proficient and up-to-date in meter and system technology including software, both with Badger Meter products and competitive product offerings

Education and Experience:

• Bachelor’s degree in electrical engineering, Instrumentation, Electronics, Mechanical Engineering, Mechatronics, or a related discipline.
• 5 years of professional experience in field service roles within instrumentation, flow metering, analytical instruments or industrial automation.

Qualifications:

• Experience working with Saudi Arabia water utilities, contractors, or industrial clients is a strong advantage.
• Fluent in English & Arabic
• Strong knowledge of metering technologies (Flow & Energy), water quality sensors and network monitoring solutions.
• Familiarity with industrial communication protocols: Modbus RS485, HART, Mbus, NB-IoT etc.
• Ability to interpret wiring diagrams and technical drawings.
• Willingness to learn new products and solutions.
• Strong communication and customer interaction skills.
• Ability to work independently in field conditions.
• Strong interdisciplinary thinking, problem-solving and analytical thinking.
• Intermediate knowledge of Microsoft office and CRM software
• Transparent, structured and pro-active way of working incl. documentation
• Travel willigness: 60%
• Saudi Arabia driver license

Competencies:

• Collaboration: Work collaboratively with others across the organization to achieve shared objectives.
• Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
• Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Working Conditions:

• Work is performed in an office environment and requires the ability to operate standard office equipment
• Requires prolonged periods of talking/listening
• Work is performed in close proximity to others
• Must be able to sit for prolonged periods of time.

We offer:

• A motivating work environment and a secure job in an internationally active, innovative and growing company
• Interesting and challenging task with responsibility
• Attractive conditions and opportunities for further training and development
• Flexible work hours 
• An open and welcoming environment with great team work

At Badger Meter, we see diversity and inclusion in all its dimensions as a strength of our globally operating organisation. As an equal opportunity employer, we make our personnel decisions regardless of gender identity, ethnicity, religion and belief, age, sexual orientation, national origin or disability.

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