Customer Care Advisor
clarivate
Full time
Customer Care Advisor
clarivate· 8001 Clarivate Analytics India Private Limited
About this role
Job Description
About you Education and qualification :
A minimum of bachelor’s degree from an accredited university (required)
1 years of experience in Customer Service, Technical Support, or a related role
Fresh graduates with excellent command over written or spoken English with technology background are welcome to apply
It would be great if you also have
Knowledge of publishing industry and/or library systems
Knowledge of writing a research paper and/or referencing tools
What would you be doing in this role
Handle customer enquiries via CRM (verbal and written), resolving product and service issues accurately, professionally, and within agreed SLAs
Deliver exceptional customer experiences through a proactive, solution‑oriented “can‑do” approach and full ownership of assigned cases through resolution
Diagnose, replicate, and analyze customer‑reported issues to identify root causes, provide effective solutions, and improve product utilization
Support and explain AI‑enabled features within Clarivate products, including AI‑assisted outputs, limitations, and best‑practice usage
Leverage AI‑assisted tools (knowledge search, case suggestions, summarization) to improve resolution quality, turnaround time, and customer experience while applying sound judgment
Maintain strong product knowledge through training and certifications, collaborate with internal stakeholders, and consistently demonstrate Clarivate’s core values
About the Team
The Research Intelligence Customer Care Team consists of approximately 20 team members located across Penang, India, London, and the United States, providing 24/7 global customer support.
Working Hours & Location
Our team operated 24x7 operating in four shifts. A member of the team is expected to work from the office as designated by the site. You will be required to work five days a week, and your weekly off may not necessarily be on Saturday and Sunday.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Frequently Asked Questions
Is the salary disclosed for the Customer Care Advisor position at clarivate?
The salary for this Customer Care Advisor role at clarivate is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care Advisor position at clarivate located?
This Customer Care Advisor role at clarivate is based in India - Chennai. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Advisor role at clarivate full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Care Advisor role in the 8001 Clarivate Analytics India Private Limited department at clarivate.
Which team or department does the Customer Care Advisor at clarivate belong to?
This Customer Care Advisor position is part of the 8001 Clarivate Analytics India Private Limited department at clarivate. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Advisor position at clarivate?
Click the "Apply Now" button on this page. You will be redirected to clarivate's official application portal hosted on workday where you can submit your application directly.
Customer Care Advisor
clarivate
You'll be redirected to clarivate's official application page on Workday.