Patient Access Representative
rockahc
Full Time
Patient Access Representative
ebnhc· NeighborHealth Corporation
About this role
Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.
Time Type:
Full timeDepartment:
OB/GYNAll Locations:
20 Maverick Square – Cradock BuildingPosition Summary:
Primarily performs patient access related activities based upon department need in support of the delivery of patient care. All patient access staff is responsible for the delivery of exceptional customer service. This position is generally a front line staff position which includes encounters with patients in person or over the telephone and requires a unique skill set to be successful.Responsibilities:
Interacts with patients and staff with courtesy, concern, respect, and sensitivity.
Identifies and verifies patient demographics, insurance and account information at the time of patient’s visit. Edits patient demographics, insurance and account information.
Facilitates efficient patient flow.
Maintains patient confidentiality at all times.
Collects, tracks and data enters all co-payments and other payments in the form of cash, checks, and credit card transactions following cash collection policy and procedures and promptly reporting any related issues.
Actively refers uninsured/underinsured patients to the enrollment Department.
Promotes a sense of teamwork.
Telephone support as needed: answers phones in a pleasant and cordial manner and redirects calls appropriately
Education:
High School Diploma or G.E.D.
Experience:
One year of customer service experience; previous experience in health insurance or medical setting preferred.
Pay:
- $18/hr - $25/hr based on experience
EEO & Accommodation Statement:
NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request
Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
E-Verify Program Participation Statement:
NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.
Frequently Asked Questions
What is the salary for the Patient Access Representative role at ebnhc?
The listed salary for this Patient Access Representative position at ebnhc is USD 18+. This is an Full time role.
Where is the Patient Access Representative position at ebnhc located?
This Patient Access Representative role at ebnhc is based in East Boston. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Access Representative role at ebnhc full-time or part-time?
This is listed as a Full time position. It is posted as a Patient Access Representative role in the NeighborHealth Corporation department at ebnhc.
Which team or department does the Patient Access Representative at ebnhc belong to?
This Patient Access Representative position is part of the NeighborHealth Corporation department at ebnhc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Access Representative position at ebnhc?
Click the "Apply Now" button on this page. You will be redirected to ebnhc's official application portal hosted on workday where you can submit your application directly.
Patient Access Representative
ebnhc · 💰 USD 18+
You'll be redirected to ebnhc's official application page on Workday.