Client Billing & Collections Specialist

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

The Client Billing & Collections Specialist is responsible for managing the end-to-end collections process across a complex portfolio of accounts. This role ensures timely and accurate payment while maintaining strong client relationships. The position supports cash flow performance, financial accuracy, and client transparency by resolving discrepancies, facilitating payment discussions, and delivering consistent reporting and insights.

What You’ll Do

• Manage End-to-End Collections Process
• Oversee full collections lifecycle and ensure timely payments
• Account Reconciliation & Issue Resolution
• Perform reconciliations using SAP and Excel
• Client Communication & Reporting
• Manage client conversations and deliver cadenced reporting
• Cross-Functional Collaboration
• Partner with Billing, Risk, Legal, Operations
• Performance Monitoring
• Track metrics and escalate risks

Basic Qualifications

• Associate degree or equivalent experience required
• 2+ years collections / AR / billing required
• Detail-oriented, analytical, strong communicator, client-focused
• Works independently under general supervision
• Manages multi-entity accounts and billing scenarios

Preferred Qualifications

• Education: College/University degree preferred.
• SAP or ERP experience preferred
• Complex billing environment experience preferred

Location

Current Location: Owings Mills, MD

The hiring base salary range for this position is $49,100 to $67,540 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s in it for You
•  A culture of innovation, empowerment, decision-making, and accountability
•  Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
•  Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
 

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.

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