Senior Product Manager - Derivatives Risk
Moomoo
Full time
Senior Product Manager, Experience
geico· Government Employees Insurance Company
About this role
Why Join GEICO?
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.
Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.
Position Summary:
GEICO is seeking a CX‑focused Product Manager with deep expertise in payments and billing experiences to help shape how millions of customers pay for and manage their insurance. This role focuses on designing and delivering simple, intuitive, and reliable CX across web, mobile, and other servicing channels—while navigating the complexity of insurance, compliance, and scale. You will partner closely with CX designers, engineering, data, legal, and treasury to modernize and evolve GEICO’s payment journeys, ensuring customers can pay, manage policies, and resolve issues with confidence and ease.
Responsibilities:
The ideal candidate is excellent at:
Lead product discovery through user research, journey mapping, usability testing, and CX validation.
Define and prioritize the product roadmap based on customer pain points, business outcomes, and operational realities.
Partner with design and marketing teams to craft high-quality customer journeys, content, and targeted communications across channels such as email, SMS, and notifications
Collaborate with engineering to implement AI-driven Customer Experience/Service solutions to modernize customer experience
Work with compliance, legal, and risk teams to ensure payment experiences meet regulatory and security standards while remaining customer‑friendly.
Use data and experimentation to improve key metrics such as payment success rates, abandonment, call drivers, and customer satisfaction.
Advocate for a customer‑first mindset across cross‑functional stakeholders while aligning to GEICO’s efficiency and scale goals.
Communicate clearly through PRDs, experience flows, roadmaps, and executive updates.
Basic Qualifications:
Bachelor’s Degree
At least 10+ years of experience in Product Management building complex software with a strong emphasis on CX‑led digital products.
Experience in insurance, financial services or ecommerce
Ability to define and track CX KPIs (completion rate, payment success, self‑service adoption, CSAT)
Experience running A/B tests and CX experiments to validate design and product decisions
Strong understanding of machine learning concepts (without needing to code)
Excellent communication and cross‑functional collaboration skills
Preferred Qualifications:
MBA or equivalent experience
Experience improving self‑service experiences to reduce customer contact volume.
Experience with generative AI, LLM‑powered products, or conversational interfaces.
Hands-on for wireframing and prototyping (Figma is the standard)
Strong analytical skills with experience using conversion funnels, drop‑off analysis, and payment success metrics
Demonstrated experience in payments ecosystems (Card and bank payment processing, APMs, payment lifecycle, recurring payments)
Annual Salary
$140,425.00 - $229,600.00The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
The GEICO Pledge:
Great Company: Protecting customers through life’s twists and turns with innovation and integrity.
Great Careers: Personalized development programs, mentorship, and certification assistance.
Great Culture: Inclusive and collaborative culture rooted in shared success.
Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Frequently Asked Questions
What is the salary for the Senior Product Manager, Experience role at geico?
The listed salary for this Senior Product Manager, Experience position at geico is USD 140K–230K. This is an Full time role.
Where is the Senior Product Manager, Experience position at geico located?
This Senior Product Manager, Experience role at geico is based in 5 Locations, Bethesda, MD, New York City, NY, Palo Alto, CA, Richardson, TX, Seattle, WA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Product Manager, Experience role at geico full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Product Manager, Experience role in the Government Employees Insurance Company department at geico.
Which team or department does the Senior Product Manager, Experience at geico belong to?
This Senior Product Manager, Experience position is part of the Government Employees Insurance Company department at geico. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Product Manager, Experience position at geico?
Click the "Apply Now" button on this page. You will be redirected to geico's official application portal hosted on workday where you can submit your application directly.
Senior Product Manager, Experience
geico · 💰 USD 140K–230K
You'll be redirected to geico's official application page on Workday.